IT Field Service Technician

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position

Reporting to the Regional Field Manager, the Field Support Technician is responsible for supporting IT operations across regional customer sites. The Field Support Technician must troubleshoot, diagnose, repair, and maintain hardware and software to ensure systems are operating efficiently and meet established standards. Field Support Technicians serve as the primary point of contact for IT support and represent the face of A&R Solutions to customers.

This position will provide support to our clients in the Kitchener-Waterloo area.

This is an entry-level position, and we encourage new college and university graduates to apply!

Responsibilities

• Provide technical support and assistance to end users.
• Diagnose and resolve hardware and software issues.
• Install and configure new hardware, including PCs, laptops, and printers.
• Maintain the functionality of RMM and antivirus software.
• Conduct regular system maintenance, security updates, and patching.
• Onboard and offboard end users as required.
• Escalate out-of-scope issues to the appropriate department or management in a timely manner.
• Work with the networking team to support firewalls, switches, internet connectivity, and wireless devices.
• Work with the infrastructure team to support servers, SaaS applications, and security frameworks.
• Document all work performed through the internal ticketing system and ensure site documentation is accurate and up to date.
• Participate in ongoing training on new technologies.

Qualifications

• 1–2 years of relevant experience.
• Strong technical knowledge of computer hardware and software.
• Proficiency with Windows operating systems.
• Ability to configure and support Microsoft Office and Microsoft 365 applications.
• Ability to support both domain and workgroup environments.
• Working knowledge of computer networking.
• Ability to work independently and as part of a team.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Experience working for an MSP (Managed Service Provider) is preferred.
• Valid driver's licence, insurance, and access to a reliable vehicle.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment

• F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.