Manager, Account Management Team (Mid-Market)

About us
At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge‑seekers to fuel our momentum and help us create an iconic global tech company.About our product
Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting‑edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: You
You have a strong account management and technical background and want to leverage your desire to build relationships. You are on a mission to build a team of trusted advisor to customers and strive to ensure their success. You are curious and interested in the details that enable business objectives for those we partner up with. You want to make a big impact and take ownership of process improvements, as well as working directly with a team to implement them.We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.What You’ll Do
Grow a book of customers by leading a team of Customer Success ManagersUse your technical understanding to best support your team managing our customersLeverage your exceptional success and account manager experienceMaintain a high customer retention rate.Develop strategies to increase revenue retention and drive growth within our customer baseServe as the voice of our customers to our internal teams - including Product, Sales, and LeadershipCreate and document knowledge in a central repository of technical solutions to customer problemsPartner with internal teams to drive best-in-class customer experiences and WOW moments to our customersProvide coaching, training, and guidance to ensure CSMs meet or exceed their performance goalsSupport CSMs and customers on escalations and challenging situationsRequirements
5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS environmentStrong leadership and team management skillsProven track record of driving customer satisfaction, retention, and revenue growthExcellent communication (written and verbal), problem-solving, and relationship-building skillsAbility to analyze data and make strategic recommendationsYou are comfortable working in the Google Workspace (Google Sheets and Google Docs) and with SalesforceBonus asset: Fluency in a second languageAbout our culture
We're a remote-first company that encourages our employees to work from where they're most productive.We work in tight-knit teams to cultivate an ownership mentality.We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.Work anywhere in the world for up to 3 months!We value families, by offering a parental leave programWe offer a work‑from‑home stipendYour birthday (and our company's birthday) is a day off!Expected salary range, Ontario based
$100,000 - $125,000 + quarterly bonus + other benefits.Equal Opportunity Employer
Leap Tools is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the interview process. If you require any accommodation, please contact us at View email address on ca.hrm.tc is an existing vacancy on the team.We value exceptional talent above all else. If your expectations or seniority sit outside the stated range, you should still apply. We can scale roles and compensation to match your unique situation.You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation.
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