Success Enablement Manager Saas
Culture Alberta
Shape Success Enablement at Jobber through playbooks and training for Product Support and Customer Onboarding teams. Connect service quality with measurable customer outcomes.Reporting to the Senior Manager, Success Enablement, you will own enablement end to end across both teams. Build ramp and certification programs, needs discovery frameworks, product positioning, and resources that help specialists support small home service businesses. Partner with frontline managers, Knowledge Management, QA, Product Marketing, Success Operations, and Analytics to improve activation, adoption, retention, CSAT, and qualified opportunities.Key Responsibilities:
Own ramp, certification, and continuous specialist developmentMaintain Support and Onboarding playbooks across channelsEnable Next Best Action recommendations in workflowsDesign in-person, virtual, and on-demand contentConnect programs to activation, adoption, and retentionRequirements:
Experience in customer success, service, onboarding, or B2B SaaS salesExperience in revenue-driven roles with targetsExperience building playbooks and training programsStrong project management and workback planning skillsKnowledge of activation, adoption, and SaaS retention metricsBring enablement, needs discovery, SaaS metrics, and cross-functional collaboration to Jobber's Success organization.
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Own ramp, certification, and continuous specialist developmentMaintain Support and Onboarding playbooks across channelsEnable Next Best Action recommendations in workflowsDesign in-person, virtual, and on-demand contentConnect programs to activation, adoption, and retentionRequirements:
Experience in customer success, service, onboarding, or B2B SaaS salesExperience in revenue-driven roles with targetsExperience building playbooks and training programsStrong project management and workback planning skillsKnowledge of activation, adoption, and SaaS retention metricsBring enablement, needs discovery, SaaS metrics, and cross-functional collaboration to Jobber's Success organization.
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Vacancy posted 1 hour ago
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