Engaging Customer Service Role at RCM
Royal Conservatory of Music
Support The Royal Conservatory’s mission as a Part-Time Customer Service Representative. Offer multi-lingual support, making a lasting impact on customer experiences. In this pivotal position, you will work primarily with the Certificate Program while collaborating with other departments. Utilize your strong interpersonal skills to manage customer inquiries with tact and professionalism. The role demands flexible scheduling within established service hours, providing extensive client support throughout the week. Key Responsibilities:
- Manage phone and live chat inquiries effectively
- Log communications with each customer interaction
- Ensure tickets are processed and updates communicated
- Perform necessary administrative tasks efficiently
- Comply with health and safety regulations
- Strong verbal and written communication in English
- Ability to converse in Mandarin and/or French is advantageous
- Detail-oriented with the capacity to handle multiple tasks
- Experience with Microsoft Office Suite
- Knowledge of the RCM Certificate Program preferred
Vacancy posted 4 hours ago
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