Automotive Service Advisor Supervisor

Responsibilities:

Greet, assist and thank customers in a friendly manner, over the phone and in person.
Offer professional and knowledgeable advice to build customer trust and loyalty.
Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.
Prepare work orders and review the estimated costs with the customers.
Manage customers expectations of when their vehicle will be ready.
Act as a liaison between customers and Service Centre employees.
Schedule service appointments.
Ensure compliance with Health and Safety regulations.

Requirements / Skills

Knowledge of automotive mechanic
Ability to work shifts (days, evenings, week-ends and holidays)
Approachable
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
Strong communication and interpersonal skills
Strong computer skills
Ability to plan, organize, delegate and follow-up on daily tasks
Valid drivers licence for province of employment
Good working knowledge of COSTAR for a minimum of 3 years
Experience in the role of Service Advisor Supervisor at Canadian Tire for a minimum of 5 years