General Manager

Confidential Employer – Hospitality Sector

A hotel establishment located in Montreal is seeking an experienced General Manager to ensure the overall management of its operations.

This is a strategic position within an established hotel, offering a full operation including accommodation, food and beverage, banquets, sales, revenue management, guest experience, asset maintenance, and team mobilization.

As part of a confidential organizational planning process, we wish to meet candidates capable of managing a complex hotel operation with rigor, leadership, and vision.

Reporting to ownership, the General Manager will be responsible for the overall performance of the establishment, in terms of operations, finance, human resources, and commercial aspects.

The ideal candidate will ensure a strong presence on the ground, support managers, maintain high standards of customer service, and actively contribute to the hotel's growth.

• Ensure the complete daily management of the establishment.

• Oversee the departments of accommodation, front desk, housekeeping, maintenance, food and beverage, sales, and administration.

• Optimize the financial performance of the hotel: revenue, expenses, profitability, budgets, and controls.

• Work collaboratively with sales and revenue management to maximize occupancy, average rate, and total revenue.

• Maintain high standards of service, cleanliness, safety, and guest experience.

• Engage, mentor, and develop members of the management team.

• Participate in strategic planning, improvement projects, and the evolution of the hotel offering.

• Ensure compliance with internal policies, health and safety standards, as well as legal and regulatory obligations.

• Maintain effective communication with ownership and business partners.

• Represent the establishment professionally to clients, employees, suppliers, and partners.

Desired Profile

• Significant experience in general management or operations management in the hotel sector.

• Excellent understanding of full-service hotel operations.

• Strong financial management, performance analysis, and budget control skills.

• Inspirational leadership, ability to manage priorities, and make decisions.

• Hands-on approach, customer service orientation, and attention to detail.

• Ability to mentor multidisciplinary teams.

• Good understanding of sales, hotel marketing, and revenue management.

• Bilingualism in French and English, both spoken and written.

• Proficiency in computer tools and hotel systems.

• Professionalism, discretion, judgment, and integrity.

• A stimulating, diverse, and evolving operation.

• A high degree of autonomy in daily management.

• Direct collaboration with the owners.

• An environment where performance, service quality, and continuous improvement are valued.

• Competitive compensation based on experience.

All applications will be treated with the utmost discretion.

The name of the establishment will be disclosed only to shortlisted candidates as part of the selection process.