Optometric Assistant

At Harbourview Optometry, we are committed to providing exceptional patient care in a welcoming, professional, and team-oriented environment. As one of the largest optometry practices in Thunder Bay, our team of 10 doctors serves patients across two modern clinic locations equipped with the latest diagnostic technology.

We are currently seeking a full-time Optometric Assistant to join our growing team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and wants to be involved in both the administrative and clinical aspects of patient care.

About the Role

As an Optometric Assistant, you will play a vital role in ensuring a seamless patient experience from start to finish. You will support the overall flow of the clinic by assisting with reception, administration, patient coordination, and pre-testing responsibilities.

The successful candidate will be comfortable adapting throughout the day and helping wherever needed to support patients, doctors, and fellow team members. Occasional travel between our two clinic locations may be required, with the offices located approximately 12 minutes apart.

Key Responsibilities

Patient Care & Clinic Flow

• Welcome patients and provide an exceptional first impression of the clinic
• Guide patients through their appointments and ensure a smooth clinic experience
• Assist in maintaining efficient patient flow throughout the day
• Support doctors and clinical staff with patient preparation and coordination

Pre-Testing & Clinical Support

• Perform pre-testing and preliminary diagnostic procedures as trained
• Prepare patients for examinations and testing
• Maintain testing areas and equipment
• Ensure accurate documentation and communication of patient information

Reception & Administration

• Answer incoming phone calls and respond to patient inquiries
• Schedule and confirm appointments
• Process insurance claims and direct billing
• Update and maintain patient records
• Assist with general administrative and clerical tasks

Qualifications

• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to multitask in a busy environment

• Experience in an optometry, ophthalmology, medical, or healthcare setting, scheduling, patient records, or insurance billing is preferred but not required

What We're Looking For

• Friendly, professional, and approachable
• Patient-focused and service-oriented
• Dependable and detail-oriented
• Adaptable and eager to learn
• A strong team player who enjoys helping others
• Passionate about contributing to a positive workplace culture

Compensation & Benefits

• Starting wage of $22.00 per hour
• Employee-matched RRSP and TFSA program
• Comprehensive benefits package
• Annual prescription eyewear and sunglasses allowance
• Ongoing training and development opportunities

Why Join Harbourview Optometry?

• Work alongside a team of 10 experienced doctors
• Join one of the largest and most respected optometry practices in Thunder Bay
• Two modern clinic locations featuring updated technology and equipment
• Exceptional team culture with outstanding employee retention
• Staff events and team-building activities, including a summer BBQ and annual bocce tournament
• Supportive leadership team that values growth, collaboration, and long-term career development

If you are looking for an opportunity to build a rewarding career in optometry while making a meaningful impact on patients every day, we would love to hear from you.