Bilingual Product Support Representative - Contact Center

Brandt is currently seeking a Bilingual Product Support Representative - Contact Center located in Moncton Customer Support Center. The Bilingual Product Support Representative - Contact Center is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment.

 

Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is mandatory. Various shifts are available to support our 24/7 Customer Service Centre.

 

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text. 
• Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
• Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
• Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
• Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
• Navigate multiple internal web-based applications and 3 rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
• Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
• Meet and/or exceed current KPI's 
• Other duties as assigned.

 

QUALIFICATIONS/REQUIREMENTS:

• Strong problem-solving skills with a focus on customer satisfaction. 
• Excellent verbal and written communication; Bilingualism in French and English is mandatory.
• Skilled multitasker with the ability to navigate multiple systems efficiently.
• Detail-oriented with a focus on order accuracy.
• Team player who thrives in fast-paced environments.
• Flexible to work various shifts in a 24/7 support center.
• Inbound call center experience is considered an asset.

 

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Advancement opportunities within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement planning: Pension and RRSP programs to help you invest in your future.

 

When you work for Brandt, we work for you.  It’s as simple as that. 

#LI-onsite

Required Skills

Required Experience