Night Auditor

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guest expectations.


• Register guests into their guest suites as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.


• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.


• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.


• Audit all income postings and charges.


• Record and balance staff and house charges.


• Prepare and transmit credit card deposits.


• Process city ledger work to accounting.

• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.

• Take ownership of all guest complaints and rectify the complaint quickly and efficiently.


• Comply with the company’s Vision Excellence Program.


• Comply with the Front Office’s Guest Service Experience Standards.


• Communicates information regarding guests’ needs to other Team Members and Departments.


• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions


• Follow established security protocol.

• Adhere to all health and safety guidelines and standards.


• Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

• Bilingualism (French and English) preferred, but not essential.


• Previous front office or accounting experience required


• Proficient with Microsoft Word, Excel, network systems


• Strong data entry, analytical and communications skills


• Ability to recognize and correct guest service issues in a courteous and professional manner


• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines


• Completion of High School, GED or equivalent. Hospitality degree preferred.


• Demonstrated stellar attendance.

• Availability to work day, evening and night shifts any day of the week including weekends and holidays