Senior Relationship Manager

Work Location
Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for building new relationships and deepening existing customer relationships for both credit and non-credit products / services. The Senior Relationship Manager will develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio Works closely with internal and external subject matter experts and/or lending advisory groups.CUSTOMER
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience.Lead all aspects of relationship management for an assigned portfolioAct as a trusted advisor expected to meet the needs of customers by providing creative products/solutionsActively use sales platforms to build a robust understanding of our customers/target needs, industries, and marketsUnderstand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customerPossess and constantly build deep expert knowledge of the market, customers, and broader economic factorsIdentify and respond to changes in the business environment and establishing action plans to address customer issues and prioritiesIdentify customer/prospect referral opportunities to internal Bank partners that meet customer needsEnhance business networking eventsSHAREHOLDER
Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer.Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodologyPromote and offer full suite of products, sales, services and banking capabilitiesMeet or exceed business targetsAssess credit requests to determine risk and make appropriate recommendations for structuring credit dealsContribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentationOversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits.Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the BankActively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referralsProtect the interests of the organization identify and manage risks, and elevate non-standard, high risk transactions / activities as necessaryEnsure compliance with regulatory and operational risk requirementsKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductDevelop a productive relationship with external partners as means to identify new business opportunitiesEMPLOYEE / TEAM
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues.Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day‑to‑day activitiesProvide mentorship by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.Contribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTH
Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segmentsManages a portfolio in line with the business sales model characterized by high complexity and credit requirementsInterpret and analyze customer financial statements with deep level credit acumenIdentifies referral opportunities across business lines and segmentsAnticipates emerging customer trends as a basis for recommending products and services and expanding the businessSolves most complex problems with broad impact on the business segment and financialsPossesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the businessWorks autonomously as the 'lead' and coaches and guides members within area of expertiseExecutes and may support others in complex account management processes structures sophisticated solutions and adviceCompiles and interprets market intelligence to assist senior management with strategic direction for the business unitCommunicates complex ideas, anticipates potential objections and persuades customers;
negotiates significant termsGenerally reports to the Unit LeaderEXPERIENCE & EDUCATION
Undergraduate/Graduate degree and/or 10+years of relevant experienceWho We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.Language Requirement (Quebec only): Sans Objet
Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
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