Director Client Delivery Operations

Central 1

Lead client delivery operations and continuous improvement at Central 1 through hybrid work, service management, and performance measurement.As Director, Client Delivery Operations and Excellence, you will oversee service delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Request Management, establish performance standards, and improve delivery quality. The position partners with Corporate IT on incidents, capacity, resourcing, and operational requests.Key Responsibilities:
Oversee consistent service delivery across four client-facing functionsLead request intake, triage, service levels, escalations, and reportingCoordinate planning for onboarding, volume changes, and acquisitionsMonitor quality, timeliness, throughput, and resource utilizationLead continuous improvement, quality reviews, and delivery auditsRequirements:
Eight to ten years in delivery or service managementExperience with operational performance and quality managementProven project-based operational excellence improvement experienceKnowledge of payments, financial services, and regulatory requirementsStrong analytical, communication, and stakeholder management skillsApply delivery operations, performance standards, and continuous improvement expertise to strengthen Central 1’s client outcomes.
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Vacancy posted 1 hour ago

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