Director, Delivery

McLean & Company is a dynamic, fast-paced, rapidly growing HR research and advisory firm. Through our suite of learning solutions, action-orientedresearch,and practical diagnostics, we supply clients with insight and support from our specialists.
McLean is a place where your voice will be heard – a place where you see the impact of your work on our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.
McLean & Company is a division ofInfo-Tech Research Group.
Please Note: We are open to candidateslocatedinCanadawho are willing towork business hours in ESTwith flexibilityto accommodateclients in different time zones.
Are you a seasonedpeople leader,facilitatorand certified coach? Do you thrive in a high-volume environment, working with multiple clients to drive leadership effectiveness?Can youconnect business priorities to team execution, ensuring high-quality facilitator performanceandcontinuous development?
We’relooking for aPeople Leader,DirectorFacilitator,to lead our team of facilitators and coaches to success.Ifyou’repassionate about delivering impactfulsessions on ascale, we have the role for you!
Key Responsibilities:
Lead, coach, and developa small teamof managers/directors, and gig workers responsible for program delivery
Provide guidance on complex people issues, including performance management, engagement, and team dynamics
Foster a high-performance, accountable, and collaborativeteamculture.
Co-Lead facilitator excellence and quality assurance practices, including shadowing and giving feedback
Facilitate training offerings targetedmainly toleader and HR audiences using a variety of creative techniques aligned with adult learning principles.
Deliver coaching using theproficienciesand competencies outlined by the ICF atPCC level with external clients as part of McLean & Company's leadership development coaching offering.
Engage in effective coaching conversations with leadership clients, demonstrating active listening skills and asking powerful questions to guide leaders in finding their own solutionsto aid their professional development.
Manage each cohort assigned through meet and greets, tailoring, and beingmainpoint of contact for decision makers.
Partner with our commercial teams todemonstrate“proof concept” for our products and services to potential clients, assess client needs, and scope requirements.
Contribute to themaintenanceof current offerings, including piloting anditeratingprogram designwhere needed. Be the liaison between LS delivery and LS production for product updates.
Collaborate with operations to develop and execute scheduling strategies across full-time, contract, and gig talent
7+years of facilitation experience, preferably online facilitation using Teams platform
5+years experiencein HR in corporate environment
Minimum 10 years of people leader experience in Human Resources
Client focused, with a demonstrated ability to assess client needs
ICF certification atminimumPCClevel
Collaborative, with superior listening, critical thinking, and quality assurance skills
Strong organizational, project and time management skills, with a proven ability toswitch quickly betweenhigh prioritytasks
Proven attention to detail and comfort in making strategic recommendations using large data sets
Demonstrated ability to solve problems and make informed decisions thatdemonstratea broader scope of contextual and business understanding, rather than just an HR focus
Strong analytical and critical thinking, project management, collaboration, communication, and key player management skills.
Demonstrated experience facilitating at both the first-time leader and senior leader level
Ability to thrive inarapidly changing work environmentwith complex personalities and situations
Proficientin PowerPoint,Outlook,Teamsand other Microsoftsuitproducts.
University degree in HR, Adult Education, IO Psychology,Businessor relatedpostsecondaryprogram
McLean & Company, a division of Info-Tech Research Group of companiesis an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
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