Premier Services Customer Success Manager
AppDirect
Shape Premier Services in Toronto through strategic customer success, program optimization, revenue generation, and measurable return on investment.
As Customer Success Manager, you will run assigned Premier Service accounts for PartnerStack, an AppDirect subsidiary. You will advise customers, architect processes, analyze data, and influence product direction. The work spans strategy, execution, client communication, onboarding, renewals, and expansion.
Key Responsibilities:
- Own assigned accounts and drive program optimization, revenue, and measurable return on investment
- Build scalable processes and playbooks for the Premier Service offering
- Analyze engagement data and program performance to guide decisions
- Deliver executive business reviews focused on revenue and partnership growth
- Advocate for customers in product and roadmap discussions
Requirements:
- Four or more years in customer success, partnerships, or client-facing SaaS roles
- Experience building or significantly improving processes from scratch
- Ability to turn metrics into narratives influencing decisions
- Strong communication with executives and product teams
- Understanding of affiliate, referral, reseller, or co-sell ecosystems
Bring customer success, process architecture, data analysis, and partnership expertise to PartnerStack’s Premier Services accounts.
#J-18808-LjbffrVacancy posted 5 hours ago
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