Junior Systems Consultant, Smart Assist N-Able

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about the newest trends in technology? Do you want to be at the forefront of Long View’s improvement of our cloud management platform solutions?

We are looking for an analytical and creative Junior Systems Consultant  for our Integrated Global Services branch based out of Calgary, Edmonton, Vancouver, or Toronto branch locations to design, develop, deploy, maintain, and continuously innovate Long View’s Cloud Management Platform capabilities! You will work to solve complex business problems by using integrated technology and tools. The work you do every day will help shape how integrated cloud management technology is used to service Long View and our clients.

A Day in the Life:

• Perform new client onboarding into Long View’s N-Able platform


• Fulfill support requests submitted by Long View staff and clients related to the N-Able platform


• Diagnose, operate, administer, configure and maintain the N-Able platform


• Work closely with peers supporting the N-Able platform to diagnosis and solve platform availability and performance issues


• Maintain and administer configuration data. Manage N-Able accounts and roles, process access requests.


• Administer application data daily, process queries and ad-hoc reporting as requested by users


• Provide technical guidance and assistance to less experienced staff and clients on the N-Able platform


• Create and manage user documentation and training materials.


• Monitor and manage incident ticket queue, obtaining the necessary information from users when they are requesting support and registering this information in incident requests in an efficient, accurate and complete fashion.


• Coordinate the validation of changes to the N-Able platform and document release changes.


• Maintain communications with customers, end users, and vendors to ensure proper operations of the N-Able system.


• Provide development, configuration, and support for reporting tools


• Provide after-hours and on-call support as required.


• Keeping up to date with industry trends and technology developments


• Maintain certifications


• Other duties as assigned

What You Bring:

• 1+ years working in an IT services support position


• 1+ years scripting and coding experience


• 1+ years working with reporting tools such as PowerBI


• Experience writing data scripts using Powershell


• Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams


• Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts


• Ability to convert technical knowledge into easily understood terms


• Strong organizational, problem-solving, and analytical skills


• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm


• Ability to work on complex projects with general direction and minimal guidance


• Ability to work independently and as a member of various teams and committees


• Excellent client relationship skills


• Excellent at multi-tasking and working well under pressure


• Proven ability to produce quality products and meet deadlines


• Creative, flexible, and innovative team player

What Makes You Extra Awesome:

• Passionate about total customer satisfaction


• Love to solve complex problems using technology and development


• Passionate about working with modern technologies and spaces that are considered bleeding edge in the market


• High initiative


• Pleasant on the phone and possess superior interpersonal skills


• Interest in and knowledgeable about current news, system information, problems, changes, and updates relevant to the IT user community


• Committed to Long View's four core values: Integrity, Competence, Value and Fun


• Willing to assist in other areas of the business


• Supportive and aware of following all LVS policies, including our Health, Safety & Environment (HSE) and Respectful Workplace Programs


• A willing contributor to various government audits and special programs that Long View participates in every year. Part of your duties will be to participate in these programs where needed relating to your technology area(s).

Why Work at Long View:

• Great people and culture 


• Work from home options


• Recognition programs


• Interesting work – Be part of exciting projects while accessing all the latest technologies

$52,900 - $69,431 a year

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know