Security Operations Manager

About the Role
Securitas is looking for an Operations Manager to lead day-to-day security operations for an assigned account. Reporting to the Security Lead and/or District Manager, you will oversee guarding operations across one or more sites, supervise frontline and supervisory personnel, and serve as a trusted point of contact for our clients.
This is a hands-on leadership role for someone who can balance service excellence, team development, and cost control while holding the standard on compliance and professionalism.
What You'll Do
Lead Operations
Manage a shift or segment of guarding operations across multiple sites, providing direct supervision of officers and supervisory staff.
Conduct regular post inspections and audits to verify that post orders are followed and service standards are met.
Take timely corrective action when service gaps or performance issues are identified.

Partner with Clients
Build strong client relationships through regular contact, status meetings, and proactive issue resolution.
Support new client start-ups and contribute to security planning, risk assessments, and site surveys.
Review post orders and communicate updates clearly to affected personnel.

Develop and Retain Talent
Work with line management on the onboarding, training, and development of a high-performing team.
Coach employees, and administer progressive discipline when required, ensuring every team member is treated with dignity and respect.
Foster a positive, professional workplace culture.

Manage Resources and Costs
Coordinate scheduling, staffing, and equipment needs with line management.
Adjust schedules in real time to meet client requirements while controlling labor costs.
Review reports and records to confirm commitments have been met and client directions followed.

Ensure Compliance
Ensure all personnel understand and comply with applicable union laws, regulations, company policies, and client requirements.
Support line management in resolving legal, financial, HR, and administrative matters promptly.

Contribute to the Business
Provide input into company initiatives and continuous improvement.
Perform other duties of a similar nature and scope as assigned.

What You Bring
Required
2 to 3 years of professional experience, including supervisory or team leadership experience.
Working knowledge of security operations and supervisory best practices.
Excellent written and verbal communication, including the ability to produce clear, concise, professional reports.
Strong planning, organizational, and leadership skills.
A client-first mindset and the interpersonal skills to build credibility at every level, from frontline officers to client executives.
Initiative, sound judgment, and a track record of delivering results.
High standards of integrity, ethics, and personal accountability.
Valid provincial driver's license.
Availability to work an assigned shift, including rotating schedules, weekends, evenings, overnights, and on-call coverage.

Assets
Diploma in Criminal Justice, Business Administration, or a related field.
Prior experience in security or the military.

What We Offer
Competitive hourly rate of $36.77
Comprehensive medical and dental coverage
Employee Assistance Program (EAP)
Paid vacation and sick time
Professional development and clear pathways for advancement

WORKING CONDITIONS (Physical/Mental Demands) 
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. 
• Must undergo and meet company standards for background and reference checks and behavioral selection survey. 
• Ability to handle multiple tasks concurrently. 
• Handling and being exposed to sensitive and confidential information. 
• May require regular use of vehicle and frequent travel in the performance of duties. 
• Regular talking and hearing. 
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. 
• Walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. 
• Close vision, distance vision, and ability to adjust focus. 
• Conducting oral presentations and group meetings. 
• Directing, motivating, training, coaching, and disciplining staff in a positive manner. 
• Reading and analyzing reports and financial data, including related computer usage. 
• Responding on an on-call basis to emergencies and incidents at all hours.

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