MES Developer
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Join Our Team as an IVR Developer + Amazon Connect – Toronto, Hybrid
We are urgently seeking skilled IVR Developers to join our innovative contact center team in Toronto. If you're passionate about telephony engineering and integration, apply now and become a vital part of our digital transformation journey!
What You’ll Need:
- 4+ years of experience in DTMF IVR application development within contact centers, especially with CVP (Contact Center) platforms.
- Proficiency in Cisco Call Studio / Cisco CVP, VXML Server, and CVP custom elements (Java).
- Strong Java development skills, including client backend integrations ( REST APIs, OAuth2, XML Web Services, MS SQL Server).
- Experience in CVP Java applications, API integration, data sharing between IVR systems and agent desktops, and customer self-service solutions.
- Knowledge of UCCE / ICM integration (routing scripts, DNIS, queuing, CTI variables, Finesse Agent Desktop).
- Familiarity with tools like Cyara for testing and quality assurance.
- Knowledge of AWS Amazon Connect is a big plus.
Nice to Have:
- Experience with cloud platforms such as Google Cloud and Microsoft Azure.
- Skills in speech recognition, speech repair, and NLU tuning are advantageous.
Ideal Candidates Will Have:
- An undergraduate degree or technical certification (graduate degree preferred).
- Proven success working in fast-paced, enterprise contact center environments.
- Strong problem-solving abilities and a proactive approach to support and development.
This is a fantastic chance to bring your expertise in telephony and contact center tech to a leading financial institution. Don't miss out—apply today and help shape the future of customer experience!
#INDHRCVacancy posted 11 hours ago
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