Security Dispatcher University Health Network West Park

Overview

Job Skills / Requirements

Site Description: University Health Networks is Canada's No. 1 hospital and the world's No. 1 publicly funded hospital. The purpose of UHN is to transform lives and communities through excellence in care, discovery and learning. West Park Healthcare Centre one of the hospitals under UHN provides specialized rehabilitative and complex care after a life-altering illness. There goal is to help individuals maintain their independence and continue living at home or in the community.  

Position: Security Operations Center Operator

Averaging Agreement : Overtime is Averaging Agreement (AA) after 88 hours   

Hours: Continental Rotation (0700-1900/1900-0700)  

Pay Rate: $25.03/ Hr  

Internal Posting Date: October 13, 2026

Internal Closing: October 20, 2026 

External Closing: October 27, 2026

Job Description:

In this key role, you will oversee a state-of-the-art healthcare command centre.  Your role will include the following:  

• SOC Operator is a shift lead role, responsible for the oversight of the security platoon
• Responsible for orienting guards to their respective roles
• Assist in tracking and deployment of security staff
• Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety. 
• Make emergency overhead announcements
• Collaborate with the Security Coordinator on special projects
• Assist in training new staff
• Answer Telephones and dispatch calls from the command centre
• Handle a variety of dispatch duties including incident call taking. 
• Liaise with security staff, Paladin Operations Centre and assist with deployment
• Liaise with visitors, clients and staff
• Manage Lost & Found
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges

Requirements:

• A Valid Ontario Security Guard License
• Proof of double Covid Vaccination
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (WSIB Approved) 
• Must be willing to complete N95 Mask fit testing during the training
• Vulnerable Sector Check
• Proficient in English (both oral and written)
• Experience working in a command or dispatch centre would be an asset
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
• Must be able to communicate clearly with clinical staff, and the general public while conveying professionalism and authority at all times.
• Legally authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability  

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Security license reimbursement
• Work today, get paid today—daily pay available

#IND1

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays