Clinical Information Clerk 3 (Full-time Permanent)

Full-time Permanent

1.00 FTE

CIC3

Emergency

$30.8384 to $31.5491 per hour

Per CUPE LOCAL 822 Collective Agreement

Thursday, July 30, 2026

If this opportunity sounds like a great fit for you and you meet most of the essential qualifications we are looking for, we encourage you to apply and provide us more details about why you think you would be a great fit. LWDH is dedicated to ongoing professional development and continuing education opportunities to enhance skillsets and working experience.

Description

Provide initial reception and screening for patients to the Emergency department by EMS. Complete the orders of patients, and provide support as directed by the Unit Manager, Team Lead or Charge Nurse. Facilitate the flow of information with other facilities, the healthcare team, patients, family members and/or visitors. The CIC is expected to perform a wide variety of clerical duties including maintaining patient charts, facilitating the admission / discharge /transfer process of patients.  Maintain confidentiality of information, transcribing of Physician and Nursing orders, answering the phones, taking accurate messages, faxing of referrals and prescriptions as well as communicating face to face with everyone involved in a polite professional manner.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• 2 weeks paid vacation
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
• Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more!

Qualifications

Education

• Grade 12 Diploma or equivalent
• Medical terminology course required
• Medical Office Administration Diploma or relevant post-secondary program required or equivalent work experience

Experience

• Recent and related experience, preferred

Knowledge and Skills

• Proficiency and familiarity with computerized patient information systems
• Knowledge of pharmacology an asset
• Demonstrated knowledge of and proficiency with Medical Terminology
• Proficiency and familiarity with the use of a computer and Microsoft Office applications
• Experience with transcribing physician orders
• Evidence of strong organizational skills with the ability to organize, multitask, cope with frequent interruptions, meet deadlines and work with minimal supervision
• Understands and maintains confidentiality
• Ability to work under pressure with time constraints and in a face paced environment
• Excellent interpersonal skills with demonstrated ability to communicate effectively, courteously and tactfully with patients, families, and the healthcare team both in person and by telephone
• Proven typing skills of 30 words per minute (tested)
• Reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the Human Resources Department at View phone number on torontojobsjournal.ca.