Service Coordinator

Who We Are
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies, with operations nationwide and more than 400 dedicated team members. We are a safety-first, customer-focused organization committed to being the propane distributor of choice in North America.
At Avenir, we believe our people are the foundation of our success. We offer a respectful, collaborative, and fast-paced work environment where every role makes a meaningful impact.
Why Join Avenir Energy?
As a full-time team member, you’ll have access to:

• Comprehensive Benefits – Health, dental, paramedical, life insurance, and virtual healthcare
• Retirement Savings – RRSP and TFSA programs with employer matching
• Work-Life Balance – Competitive vacation, floater days, and flexible time-off programs
• Performance Incentives – Annual rewards recognizing individual and company achievements
• Stability & Growth – Join a growing organization with long-term career opportunities

The Role
Reporting to the Service Manager, the Service Coordinator supports the day-to-day administrative and operational activities of the Service department. This role is responsible for coordinating service work, scheduling technicians, and ensuring work orders, parts, and resources are managed efficiently.
As a key point of contact between customers, technicians, and internal teams, you will help ensure safe, timely, and high-quality service delivery while maintaining strong customer satisfaction.
Key Responsibilities:

• Coordinate and schedule service calls, installations, and maintenance activities
• Assign and manage work orders, ensuring accuracy and timely completion
• Communicate schedules, updates, and service timelines with customers and technicians
• Monitor job progress and follow up on outstanding work
• Support parts and inventory coordination to ensure technicians have required materials
• Maintain accurate service documentation and records
• Assist with reporting, service metrics, and continuous improvement initiatives
• Provide administrative and operational support to the Service team

What You Bring

• 2+ years of experience in service coordination, dispatch, administration, or a similar role
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Excellent communication and customer service skills
• High attention to detail and accuracy in documentation
• Proficiency in Microsoft Office; experience with ERP or service management systems is an asset
• Experience in propane, energy, HVAC, or field service environments is considered an asset
• A proactive, team-oriented mindset with strong problem-solving abilities

Avenir Energy is committed to providing an inclusive and accessible hiring process. Accommodations are available upon request throughout all stages of recruitment.
By applying, you acknowledge that Avenir Energy may use third-party systems or recruiting agencies that utilize Artificial Intelligence in candidate screening and assessment. All offers of employment are contingent upon the successful completion of applicable background checks, as determined by the role and company policy. Candidates will be informed of required checks during the hiring process.
We thank all applicants for their interest. Only those selected for an interview will be contacted.