Business Operations Strategist

Remote | Full-Time | Canada/US/LATAM/South Africa

Schedule:

40 hours per week | 8:00 AM – 4:00 PM (US time zone to be confirmed)

Compensation:

Negotiable based on experience and skills

About the Role

We are seeking a highly organized, technically skilled, and proactive Business Operations Strategist to support a growing business operations and consulting agency working with multiple online creator businesses.

This position serves as the right hand to executive leadership, helping transform strategic priorities into actionable workflows, organized systems, and measurable results.

The ideal candidate is an independent problem-solver who can take ownership of projects, develop operational processes, build automations, and maintain accurate business performance reports.

This is approximately 75% business operations and 25% executive assistance.

Key Responsibilities

Business Operations & Project Management

• Oversee daily operational priorities, track deliverables, and ensure projects remain on schedule across multiple businesses.
• Build, organize, and maintain project management systems, task trackers, and operational workflows.
• Identify operational bottlenecks and independently implement solutions.
• Monitor action items, follow up with stakeholders, and maintain accountability across teams.
• Support executive leadership in coordinating business initiatives and translating priorities into execution.

Automation & Systems Optimization

• Design, implement, and troubleshoot workflow automations using Zapier and other relevant platforms.
• Identify opportunities to automate repetitive processes and improve operational efficiency.
• Assist in developing and maintaining AI-powered workflows and productivity systems.
• Organize and optimize business systems using Notion, Google Workspace, spreadsheets, and project management tools.

Reporting & Performance Tracking

• Maintain operational dashboards, reporting scorecards, and performance trackers.
• Monitor sales, financial, and business performance data across multiple client accounts.
• Ensure reports and spreadsheets remain accurate, organized, and up to date.
• Prepare regular operational updates to support executive decision-making.

Process Documentation & Executive Support

• Develop and maintain standard operating procedures (SOPs), process documentation, and internal knowledge bases.
• Establish structured daily checklists and recurring reporting processes.
• Provide executive administrative support, including calendar management, scheduling, email coordination, and follow-ups.
• Handle sensitive business information with professionalism and confidentiality.

Requirements

• Proven professional experience in business operations, project management, operational executive assistance, or a similar role supporting business leaders.
• Hands‑on experience coordinating projects, managing operational priorities, and tracking deliverables.
• Strong proficiency with Google Workspace, Google Sheets, spreadsheets, and Notion.
• Experience maintaining business dashboards, performance reports, and financial or operational tracking systems.
• Familiarity with AI productivity tools and experience developing or implementing AI‑supported workflows.
• Strong technical aptitude and the ability to learn, integrate, and manage different software platforms.
• Excellent written and verbal English communication skills.
• Demonstrated ability to work independently, take initiative, solve problems, and manage multiple priorities.
• Strong attention to detail, organizational skills, and professional judgment when handling confidential information.

Nice to Have

• Experience working directly with founders, agency owners, or fractional executives.
• Background in digital marketing agencies, online creator businesses, or fast‑growing service businesses.
• Advanced experience building and troubleshooting Zapier automations and software integrations.
• Experience establishing SOPs, operational workflows, and project management systems from scratch.
• Familiarity with Monday.com or similar project management platforms.
• Experience building AI‑powered systems using tools such as Claude, ChatGPT, Gemini, or comparable solutions.

What Success Looks Like

During your first 30–90 days, you will be expected to:

• Gain familiarity with the organizational’s systems, tools, processes, and operational priorities.
• Establish an organized project management structure with clear responsibilities and deliverables.
• Implement recurring reporting processes, daily checklists, and operational tracking systems.
• Take increasing ownership of day‑to‑day operations, allowing executive leadership to focus on business growth.
• Identify opportunities for workflow improvements, automation, and greater operational efficiency.

Who We're Looking For

You are someone who sees what needs to be done and takes action without waiting for constant instructions.

You enjoy organizing complex workflows, solving operational challenges, improving business processes, and leveraging technology to help businesses scale.

You are equally comfortable managing projects, maintaining spreadsheets, developing automations, and supporting executive priorities.