Practice Growth Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Practice Growth Specialist based in Canada. Join a growing health technology organization dedicated to helping healthcare practitioners improve patient care through innovative digital solutions. In this role, you will manage a portfolio of practitioner accounts, guiding them through onboarding, product adoption, retention, and long-term growth. You will help healthcare professionals integrate digital tools, wellness products, and diagnostic solutions into their daily workflows. Through personalized consultations, training sessions, and proactive account management, you will transform new sign-ups into engaged, active customers. You will also identify opportunities to expand existing accounts, promote additional services, and achieve business growth targets. Working in a remote-first environment, you will collaborate with cross-functional teams to improve the customer experience and share valuable practitioner insights. This opportunity is ideal for a relationship-driven professional who combines customer success expertise, commercial awareness, and a genuine interest in healthcare and wellness. Accountabilities - Manage a portfolio of practitioner accounts throughout the customer lifecycle, including onboarding, adoption, expansion, and retention. - Convert new practitioner registrations into active ordering accounts and guide customers toward their first order and consistent ordering habits. - Identify and pursue cross-selling opportunities for additional product lines and services, including laboratory testing, online storefronts, and related solutions. - Achieve monthly and quarterly performance targets related to new ordering accounts, customer activation, and account expansion.

- Conduct customer calls, virtual meetings, demonstrations, and training sessions to help practitioners understand and effectively use the platform. - Guide practitioners through the onboarding and adoption journey by aligning available features and services with their operational workflows and business objectives. - Proactively identify customer needs, challenges, and growth opportunities through discovery conversations and ongoing engagement. - Maintain regular communication through email, phone, and virtual meetings to strengthen relationships, encourage adoption, and sustain customer engagement. - Monitor account activity and identify risks to customer adoption, engagement, or retention, implementing appropriate solutions or escalating issues when necessary. - Maintain accurate and up-to-date records of customer interactions, account activities, opportunities, and follow-up actions within CRM systems. - Gather customer feedback, identify recurring challenges, and share actionable insights with internal teams to support product improvements and enhance the customer experience. - Develop and maintain comprehensive knowledge of the product portfolio, including supplements, diagnostics, wholesale offerings, and integrations. - Build trusted, long-term relationships with practitioners by delivering responsive support, personalized guidance, and proactive account management. Requirements - Between 2 and 4 years of experience in sales, customer success, account management, or another customer-facing commercial role. - Strong communication and interpersonal skills, with the ability to build trust, understand customer needs, and maintain productive professional relationships. - Experience conducting customer calls, product demonstrations, training sessions, or presentations. - Demonstrated ability to manage a portfolio of accounts, balance competing priorities, and maintain consistent engagement across multiple customers.