Network Specialist III - IoT Network & Managed Connectivity

Network Specialist III – IoT Network & Managed Connectivity

Location: Toronto, ON, M5J 2V5

Job Type: Full Time, Regular Schedule

Join the IoT Connectivity Product Team as the technical lead who designs, deploys, and supports managed cellular router and modem solutions for enterprise customers across North America.

Responsibilities

Technical Design & Customer Engagement

• Conduct technical discovery with customers and internal stakeholders to understand connectivity requirements.
• Design end‑to‑end IoT wireless network solutions using managed cellular routers and modems.
• Translate customer requirements into device configurations, deployment standards, and implementation plans.
• Support customers through network integration activities including LAN/WAN design, VPN/IPsec, and routing strategy.

Operations & Problem‑Solving

• Build and maintain modem and router configuration templates that set the standard for deployments.
• Remotely diagnose and resolve connectivity issues across customer devices.
• Perform root‑cause analysis on complex networking and operational issues.
• Manage firmware lifecycles and keep configurations current as customer needs evolve.
• Coordinate with vendor technical support, including Digi International, when needed.
• Drive continuous improvement on operational processes and standards.

Ownership Across the Full Lifecycle

• Support deployment readiness testing, validation, and handoff activities.
• Own technical documentation and deployment records for each customer.
• Handle customer escalations related to managed modem services.
• Balance multiple active deployments and operational priorities simultaneously.

Qualifications

• CCNA certification or equivalent demonstrating hands‑on knowledge of TCP/IP networking fundamentals.
• Practical experience with VPN and IPsec technologies in production environments.
• Real‑world experience with industrial cellular routers or modems, including device lifecycle, remote management platforms, and field deployment realities.
• Strong networking fundamentals: routing, switching, NAT, firewall/ACL configurations, DHCP, DNS, and subnetting.
• Cellular network experience (LTE/5G) and understanding of WAN and remote connectivity architectures.
• Customer‑facing communication skills with the ability to explain technical concepts clearly and gather requirements directly from stakeholders.

Nice to Have

• Additional certifications such as CCNP, Fortinet NSE, or cloud networking certifications.
• Experience in a managed services environment.
• Carrier and cellular network troubleshooting experience.
• Experience with cloud‑managed networking platforms.
• Familiarity with Digi International products or similar remote device management solutions.

Compensation and Benefits

• Salary range: $86,000 – $136,000.
• Performance bonus or sales incentive plan: 15%.
• Comprehensive total rewards package, including minimum 3 weeks of vacation, flexible benefits, and company‑matched pension and share purchase programs.
• Flexible work options: in‑office, virtual, or hybrid based on role requirements.
• Opportunities for career growth and learning & development.

We are committed to diversity and equitable access to employment opportunities. All qualified applicants will receive consideration for employment. Applicants with disabilities will receive accommodation during the recruitment process.