Travaille à maison Service Client Bilingue Français/Anglais | Work form home bilingual role (French & English)

Join Teleperformance – Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionTravaille à maison Work at home Bilingual Customer Service OpportunityAbout UsTeleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work CultureAt Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.Autonomous - We encourage and trust your decision making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas mattersInclusive - Everyone is Included and everyone winsWe work hard and party even harder.À propos du posteNous recherchons des personnes talentueuses pour rejoindre notre équipe en tant qu'agents bilingues du service clientèle. Vous identifierez et proposerez de manière proactive des solutions appropriées qui génèrent une grande satisfaction client.Teleperformance est le leader mondial de la gestion de l'expérience client. Nous connectons les marques les plus grandes et les plus respectées de la planète avec leurs clients en fournissant un service client, un support technique, une acquisition de clients, des solutions numériques, des analyses, un back-office et d'autres services spécialisés pour assurer des interactions client toujours positives.About the jobWe are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.Ce que nous offrons:TélétravailProgramme de recommandation d'employésExcellents régimes médicaux, dentaires et d'avantages sociauxDe bons avantages sur les produits et services de tous les jours grâce au programme d’avantages pour les employés du CanadaOpportunités d'avancement de carrièreNotre mission est de toujours offrir à nos employés un environnement qui favorise le bonheur de l’intérieur. Lorsque vous travaillez avec nous, vous êtes appréciés et inspirés pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motivé et fier de faire partie de notre équipe. C’est pourquoi nous investissons continuellement dans la création d’expériences de travail exceptionnelles et d’innombrables possibilités de développement. Nous voulons que vous soyez et vous sentiez à votre meilleur, toujours.What we offer:Work from homePaid TrainingEmployee referral program - $500.00 for every referral hiredExcellent medical, dental and benefits plansGreat perks on everyday products and services with Canada's leading employee perk programInternal career advancement opportunitiesIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Responsibilities:FRFournir un service technique de premier niveau en ce qui concerne l'installation, l'exploitation et la maintenance des produits et des applications ainsi que répondre à d'autres types de requêtes clients entrantes. En mettant l'accent sur le service à la clientèle.Construire et entretenir des relations clients positives en proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec diverses fonctions au sein de l'entreprise.Dépanner et résoudre les problèmes techniques à l'aide d'outils et de procédures de diagnostic établis. Escalade les problèmes des clients selon les besoins.Responsable de la saisie précise des données en utilisant les applications prescrites.ENProvide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.Responsible for accurate data input using prescribed applications.Qualifications:FRDoit être âgé d'au moins 18 ansDisponibilité à temps pleinExcellent Internet à domicile câblé - le Wifi n'est pas autoriséExcellente connaissance de l'Internet à domicile en filaire - le Wifi n'est pas autoriséExcellente maîtrise de l'anglais et du françaisExcellentes compétences informatiquesLe bilinguisme (français, anglais, tant à l'oral qu'à l'écrit) est requis pour répondre aux appels des clients anglophones et francophones partout au Canada et dans le mondeENMust be at least 18 years of ageFull time availabilityExcellent home internet hardwired - Wifi is not permittedExcellent verbal and written communication skills in English and FrenchExcellent computer skillsBenefits & PerksEstablished career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.Robust career path with a full development plan and the opportunity to grow in the organization.Paid 6 weeks training, 2 weeks' vacation.Continuous learning through progressive training that is specific to your tenure and skills.Competitive salary with incentive programsPositive and supportive environmentMedical and Dental benefits, Employee Family Assistance ProgramsScheduleWe are looking for candidates with open availability.Program hours of operation - Monday to Sunday (9AM - 12AM Midnight). You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.Le programme est ouvert du lundi au dimanche de 9h à minuit. Vous travaillerez par quarts de 8 heures, 5 jours par semaine. Ces quarts peuvent être du matin, de l'après-midi ou de nuit. La disponibilité d'au moins un jour du week-end est obligatoire.LocationWork from the comfort of your homeCompensationBetween 15.75 - $19.5/hr depending on province. 2 CAD per hour language premiumTeleperformance encourage les candidatures de personnes en situation de handicap. Des aménagements sont disponibles sur demande pour les candidats participant à tous les aspects du processus de sélection. Si vous êtes invité à participer au processus de sélection, nous nous engageons à vous proposer les aménagements nécessaires pour répondre au mieux à vos besoins.Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.Location: RemoteReports to: Operations SupervisorContract: Regular, Full-timeGrade: High School DiplomaTravel Requirements: NoFor existing vacancy: YesBe One of Our People:It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerJob Application Accommodation:If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. #J-18808-Ljbffr