Manager, Supply and Inbound Operations

Sleep Country has built an omnichannel platform behind some of Canada's most recognized sleep brands - Endy, Silk & Snow, Casper Canada, and Hush. Each was built digital-first, customer-obsessed, and unafraid to challenge a sleepy category.

We've brought them together to compete at a scale, across every channel, every price point, and every Canadian household. We come from a culture of scrappy energy and comfort with ambiguity that built each of these brands, but we're now layering on the systems, discipline, and operating rigor of a serious enterprise. That combination is what makes this an interesting place to work. We're past the stage of figuring it out for the first time and we're building something meant to last.

The people who do well here are operators, who want a short line between their work and the business results. They want to be measured on outcomes, not optics. And they want to be in a place where merit is what gets rewarded.

Silk & Snow is seeking a Manager, Supply & Inbound Operations, who will be responsible for the global movement of goods from the factory floor to the warehouse. This role focuses on optimizing international shipping costs, ensuring vendor compliance with production timelines, and managing the end-to-end customs clearance process. You will be the primary liaison between factories, freight forwarders, and customs brokers to ensure a seamless and cost-effective supply chain.

In this role you will:


Vendor Production & Cargo Readiness

• Monitor factory production schedules to ensure that Cargo Ready Dates (CRD) align with the requirements set by the Demand Planning team
• Act as the primary point of contact for overseas vendors once a Purchase Order is issued, troubleshooting production delays and securing equipment/space bookings
• Set policy on container utilization, packing standards, and load consolidation to ensure optimal shipping costs while minimizing damages

Freight Negotiation & Carrier Management

• Lead negotiations with shipping lines and freight forwarders to secure competitive contract and spot rates for ocean, air, and land transport on Canada and US lanes
• Evaluate and select carriers based on a balance of cost-efficiency, transit time, and reliability Review all freight invoices to ensure billed rates accurately reflect negotiated contracts and that no unauthorized surcharges are applied
• Manage demurrage and detention exposure proactively resulting in minimized charges and meeting predetermined targets, in partnership with the Director, Supply Chain

Customs, Compliance & Documentation

• Oversee the collection of all essential shipping documents from factories, including Commercial Invoices, Packing Lists, and Bills of Lading
• Own end-to-end customs clearance for both CBSA (Canada) and CBP (US) imports
• Verify the accuracy of all customs entries, including HTS code classification, valuation, and duty/tax calculations
• Ensure all imports comply with local and international trade regulations and maintain records for government audit purposes

Performance & Cost Reporting

• Track and report on key metrics including Transit Time Variance, Freight Cost as a % of COGS, and Vendor On-Time Shipping
• Provide accurate landed cost data for inventory valuation and margin analysis in collaboration with the Finance Team

Team Leadership

• Lead, coach, and develop a team of Supply Chain Analysts while fostering a culture of accountability, accuracy, and continuous improvement
• Facilitate weekly 1:1s with Direct Reports to provide high quality performance feedback, ensure clarity around tasks and priorities, provide guidance in order to strengthen team capabilities and achieve targets
• Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional.
• Build the inbound operating cadence for KPI reviews, exception management, and escalation paths
• Build scalable processes, documentation, and reporting standards as the business continues to mature

The Qualifications and Experience we like to see:

• University Degree in Supply Chain Management, Business, Engineering or related discipline
• 5-10 years in international logistics, freight forwarding, or supply chain management, specifically handling high-volume overseas imports
• Previous experience in managing an operations team
• Proven track record of negotiating freight contracts and managing relationships with global 3PLs
• Deep understanding of Incoterms 2020, customs valuation, and HTS classification
• Proficient in Excel or Google Sheets; Power BI is an asset
• Experience with inventory and warehouse management systems on an eCommerce first technology stack such as Shopify, Fulfil.IO
• High level of accuracy in auditing financial documents and customs filings to prevent costly compliance errors

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional information


This is a current open position. The salary range for this position is $90,000.00- $105,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.


Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging


We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We're proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.