Clinic Operations Manager
BeWell Health Centres
About Us
At BeWell Health Centres we’re reimagining how care is delivered in Ontario - comprehensive, committed, and connected.
We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care.
Here, you’ll find the resources and support to do your best work - and the freedom to shape your clinical practice in a way that feels authentic to you.
We’re growing - thoughtfully - and looking for clinicians who bring expertise, curiosity, and genuine care to their work.
Who You Are & What You'll Do
Join our team as a Clinic Operations Manager in Hamilton, Ontario. You’ll oversee daily operations, support our team, and ensure clients receive excellent care. This role is ideal for someone who enjoys improving systems, solving problems, and working in a compassionate, client-centred environment.
This is an on-site position based out of our Hamilton clinic. Occasional evening or weekend work required based on clinic needs.
Oversee day-to-day clinic activities (scheduling, intake, reception, client flow).
Maintain and improve operational procedures and workflows.
Lead and support administrative and front-desk staff.
Handle scheduling, training, coaching, and onboarding.
Ensure a smooth and supportive experience for clients from first contact onward.
Address client concerns with professionalism and empathy.
Monitor waitlists and appointment management to improve access.
Oversee EMR/EHR systems, scheduling tools, and digital communication platforms.
What You Bring
Bachelor’s degree in Health Administration, Business Administration, Social Services, Psychology, or a related field (or equivalent experience).
3–5+ years of operations or administrative leadership experience in a large healthcare or mental health setting supporting 40+ clinicians
Experience working within private practice, non-profit, mental health environment, or an environment dealing with high volume of calls (like a call center)
Experience managing staff and clinic workflows.
Proficiency with JaneApp (or similar EMR tool), scheduling tools and CRM Tool (Hubspot or similar)
Familiar with Microsoft productivity suites and a strong proficiency in Excel is required
Experience working with WSIB, MVA, 3rd party billing, psychological assessments are strongly preferred
Why Join BeWell?
Specialized Practice: Work with a client population you’re passionate about, within a team that gets it.
Collaboration & Support: Work with a multi-site care team that work together to support 40+ clinicians
Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs.
Compensation
BeWell Health Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be based off a base salary and benefits
$100k - $140k per year
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