General Manager

Location: WhistlerDepartment: Whistler Golf ClubReports to: Vice President, Finance & OperationsStatus: Full Time, Year-Round
About The Whistler Golf ClubLocated just steps from Whistler Village in the heart of one of Canada's premier mountain destinations, the Whistler Golf Club has been part of Whistler's summer experience since 1983, when it opened as Arnold Palmer's first Canadian course design. Surrounded by mountain views and a remarkable natural landscape, the Whistler Golf Club has built a reputation for playability, exceptional guest service and a welcoming golf experience.
Today, the Whistler Golf Club is entering one of the most significant chapters in its history. A comprehensive redevelopment is transforming and modernizing the course while building on its more than 40-year history. The project includes significant course and infrastructure improvements, alongside enhancements to the clubhouse and food and beverage experience. The Whistler Golf Club will reopen for the 2027 golf season.
Environmental stewardship remains an important part of the Whistler Golf Club's approach, with a commitment to balancing an exceptional golf experience with responsible care for the natural environment that makes Whistler such a special place.
What We OfferWe like to make work meaningful and live life fully. As part of Tourism Whistler, Whistler Golf Club employees enjoy a range of benefits and perks designed to support your health, well-being and life in Whistler, including:
Comprehensive health benefits for employees and their dependents
An annual wellness benefit to put toward the activities and experiences that support your well-being
Employer-matched retirement savings program
Paid vacation time to relax, recharge and adventure
A fun, supportive and collaborative team environment
Salary Range:$115,000-$130,000 annually. The successful candidate's starting salary within this range will be based on internal equity and job-related knowledge, skills and experience. In addition to base salary and the benefits highlighted above, this position is eligible for an annual performance-based incentive of up to 15% of annual salary.
Position SummaryWith the Whistler Golf Club reopening in 2027, the incoming General Manager will join the Club at a pivotal moment, leading the transition from redevelopment to reopening and helping shape the next chapter of its operations, team, guest experience and long-term success.
Reporting to the Vice President, Finance & Operations, the General Manager provides strategic direction and is responsible for the financial performance and overall operation of the Whistler Golf Club. Working collaboratively with Tourism Whistler's leadership team, the General Manager develops and executes the Whistler Golf Club's long-term business strategy and provides leadership across all areas of the operation, including golf course operations, food and beverage, retail, instruction, tournaments and events, sales and business development, guest experience and environmental stewardship.
A passionate ambassador for golf, tourism and the Whistler community, the General Manager builds strong relationships with employees, guests, partners and the broader community and champions Tourism Whistler's purpose and vision by living our core values of passion & energy, achievement and respect.
Key ResponsibilitiesStrategic Leadership
Develop and execute the long-term strategic direction for the Whistler Golf Club.
Lead the development of annual business plans, operating and capital budgets.
Develop and monitor key performance indicators across financial performance, operational excellence, guest satisfaction, employee engagement and environmental stewardship.
Monitor industry trends, emerging technologies and best practices, supporting innovation and continuous improvement that enhance revenue, guest experience and operational efficiency.
Operational Leadership
Provide leadership and oversight across all operations to achieve excellence in planning, execution, financial performance and guest experience.
Oversee golf course and driving range operations and maintenance, food and beverage, retail, instruction, tournaments and events, and sales.
Monitor guest feedback and operational performance to maintain exceptional service standards and welcoming hospitality throughout all operations.
Ensure operations comply with applicable health and safety requirements and organizational policies.
Financial Leadership
Develop and manage annual operating and capital budgets, including forecasting, reporting and variance analysis.
Drive sustainable revenue growth and identify opportunities to improve profitability across all operations.
Oversee procurement and contract negotiations to ensure value and alignment with strategic objectives.
Ensure responsible stewardship of Tourism Whistler assets and resources.
Leadership & Culture
Recruit, lead, mentor and develop a high-performing leadership team, promoting employee engagement and succession planning.
Ensure effective workplace planning, hiring, training, scheduling and performance management across the Whistler Golf Club.
Foster a culture of collaboration, innovation, accountability and exceptional service.
Sales, Marketing & Business Development
Collaborate with Tourism Whistler's Marketing and Sales teams to develop and execute strategies that grow visitation, revenue and return on marketing investment.
Lead, support and participate in the Golf Whistler marketing consortium and co-operative program.
Build strong relationships with hotels, tourism partners, local businesses and community organizations.
Identify business development and partnership opportunities that grow revenue across golf, food and beverage, instruction, tournaments and group business, including opportunities to generate year-round revenue and strengthen the Whistler Golf Club's competitive position.
Environmental Stewardship
Champion sustainable golf course management practices that balance exceptional playing conditions with responsible stewardship of the natural environment.
Support continuous improvement in water conservation, energy efficiency, waste reduction and responsible resource management, while ensuring compliance with applicable environmental regulations.
Capital Planning
Lead the development of long-term capital plans that enhance the Whistler Golf Club's facilities, guest experience, operational efficiency and environmental sustainability within the financial capabilities of the operation.
Work collaboratively with consultants, contractors and internal stakeholders in the planning and delivery of capital projects.
Stakeholder & Community Relations
Act as an ambassador for the Whistler Golf Club, building strong relationships with Tourism Whistler, Golf Whistler, the RMOW, industry associations, local businesses and community partners.
Support Board and executive reporting by providing regular updates on strategic priorities, operational and financial performance, and capital initiatives.
Knowledge, Skills & AbilitiesExperience & Capabilities
8+ years of progressive leadership experience in golf, hospitality, resort operations or a related environment.
Demonstrated success leading complex, multi-faceted operations and high-performing teams.
Strong financial acumen, including budgeting, forecasting and financial analysis.
Proven leadership and people development skills.
Excellent communication, relationship-building, influencing and presentation skills.
Strong understanding of golf operations, food and beverage, hospitality and guest experience.
Proficiency with technology, including Microsoft Office and relevant operational and golf management systems.
Preferred Qualifications
PGA of Canada Professional designation or equivalent senior golf / hospitality experience.
Post-secondary education in Business Administration, Hospitality Management, Recreation Management or a related discipline.
Experience leading destination resort golf operations.
Experience overseeing significant capital projects or facility redevelopment.
Posting Closing Date:November 30, 2026. Closing date is subject to change based on applicant volume.
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