Journeyperson Service Plumber

Company: Hot Tanks Inc.

Location: Nanaimo

Job Type: Full-time, permanent

Pay: $45.00–$55.00 per hour, based on experience

Schedule: Monday to Friday. Weekends off.

Work Location: In person

Let’s Start With You

Have you ever:

• Finished a call and felt proud because the work was clean, safe, and complete?
• Explained a plumbing issue in a way that helped the client feel calm and informed?
• Taken the extra minute to check your work before leaving the home?
• Helped a newer technician understand the right way to do something?
• Wanted to be part of a company where standards are clear and people are supported?

If you are reading this thinking, “Yes, that sounds like me,” keep going.

The Role

Hot Tanks is hiring our first field technician.

This is a hands-on service role first.

Your main job is to run excellent residential service calls, protect the client experience, and complete clean, safe, well-documented work.

Because you are our first field hire, your work and feedback will also help shape the standards future technicians will follow.

You do not need to be a manager today.

You do not need to build the field department alone.

You do need to care about:

• Clean work
• Clear communication
• Proper documentation
• Doing things the right way
• Helping build a standard that can be repeated

As the company grows, this role can grow into field leadership for the right person.

What You Will Do

1. Run High-Quality Service Calls

You will:

• Diagnose residential plumbing issues clearly and professionally
• Recommend honest, practical solutions
• Complete plumbing repairs and installations safely and to standard
• Lead hot water tank replacements and hot water system work
• Test and confirm that systems are working properly before leaving
• Keep a clean jobsite
• Leave each home cleaner than you found it
• Represent Hot Tanks with calm, respectful client communication

2. Help Build the Field Standard

Because this is our first technician hire, your field experience matters.

You will work with leadership to help improve:

• Service call flow
• Workmanship standards
• Quality checklists
• Jobsite cleanliness expectations
• Truck stock and tool organization
• Client communication standards
• Ways to reduce call-backs
• Simple training steps for future technicians

You will not be expected to sit at a computer writing long manuals.

Your job is to do excellent field work, give honest field feedback, and help us turn real work into simple, repeatable standards.

3. Support Future Training

As Hot Tanks grows, we plan to bring on junior technicians and apprentices.

You may help with this by:

• Showing newer technicians how work should be done
• Explaining the “why” behind the standard
• Coaching the TEAM
• Helping build confidence in younger team members
• Setting the example through your own work

You do not need to be a formal trainer today.

But you do need to be the kind of person others can learn from.

About Documentation

Documentation matters at Hot Tanks.

We use notes, photos, and checklists because they protect:

• The TEAM
• The Client
• The Company
• The quality of the work

You will be expected to:

• Complete clear job notes
• Take proper photos
• Follow simple on-phone checklists
• Document what was done
• Document anything the next person needs to know

This is not busywork.

Good documentation helps prevent call-backs, confusion, missed details, and client frustration.

If checklists, photos, and job notes feel like a burden to you, this likely will not be the right fit.

If you like clean work, clear expectations, and knowing the job was done properly, you will fit well here.

What Success Looks Like

First 30 Days

You are successful if you:

• Run clean, safe, professional service calls
• Communicate clearly with clients
• Complete job notes and photos consistently
• Learn the Hot Tanks way of working
• Give useful field feedback on what is working and what needs improvement
• Help identify the most common job types that need simple standards

By 60 Days

You are successful if you:

• Follow a repeatable service call flow
• Complete work with fewer missed details
• Use checklists and documentation consistently
• Help improve standards for common repairs and installs
• Communicate clearly with leadership about field needs
• Protect the client experience without needing constant supervision

By 90 Days

You are successful if you:

• Have a steady, repeatable field rhythm
• Complete quality work that reflects the Hot Tanks standard
• Help reduce call-backs through consistency
• Provide clear feedback on tools, truck stock, checklists, and job flow
• Show whether future field leadership may be a good path for you
• Help prepare the company for future junior technician hires

Requirements

Must Have

• Journeyperson plumbing certification
• Valid Gas ticket
• Strong residential service plumbing experience
• Hot water tank and hot water system experience
• Valid driver’s license
• Clean driving record
• Calm, professional communication
• Pride in clean, safe work
• Willingness to use job notes, photos, and checklists
• Ability to work independently and represent the company well in clients’ homes

Strongly Preferred

• Experience coaching apprentices or junior technicians
• Strong diagnostic ability
• Comfort using mobile apps for notes, photos, and job tracking
• Interest in growing with a startup company
• Interest in future field leadership, if earned over time

What You Get Here

Compensation and support include:

• Competitive pay: $45.00–$55.00 per hour , based on experience
• Monthly performance pay tied to quality, documentation, client experience, and reliable job completion
• Potential eligibility for founding-hire equity options as the role grows, based on performance, leadership contribution, and company milestones
• Monday to Friday schedule
• Weekends off
• Take-home company vehicle
• Company Device
• Health benefits
• Tool allowance
• Paid time off and paid holidays
• Ongoing training and mentorship
• Clear systems and leadership support so you are not left to “figure it out” alone
• A TEAM-first environment where standards matter and people are treated with respect

A Bit About Hot Tanks

Hot Tanks exists to protect homes, time, and peace of mind through clear systems, consistent execution, and people-first leadership.

We are building a company where:

• The TEAM comes first
• Clients receive a calm, consistent experience
• Work is done cleanly and properly
• Standards are followed, not guessed
• People are trained, supported, and respected
• Quality comes from systems, not heroics

We are a startup, which means we are still building.

But we are not building chaos.

We are building a clear, professional, trust-first company where good people can do good work and be proud of the standard.

Who Thrives Here

This role is a strong fit for someone who takes pride in doing work properly.

You will likely enjoy this role if you:

• Care about clean, safe workmanship
• Communicate with clients in a calm and respectful way
• Like knowing what the standard is before you start the work
• See notes, photos, and checklists as part of doing the job well
• Want your work to help build a company standard
• Are open to feedback, improvement, and clear expectations
• Enjoy helping others learn when the time is right
• Want to grow with a company that is building carefully and intentionally

At Hot Tanks, good work is not just about fixing the issue.

Good work means the client feels informed, the home is protected, the job is documented, and the next person has what they need.

How We Work at Hot Tanks

Hot Tanks is building a field team around trust, clarity, and consistency.

That means we:

• Support each other and grow people on purpose
• Follow a clear service process
• Take care of the client’s home
• Communicate before, during, and after the work
• Use job notes, photos, and checklists to protect the client and the TEAM
• Verify the work before we leave
• Improve the system when something is unclear
• Build standards that future technicians can follow

This environment works best for someone who values structure, teamwork, and accountability.

You do not need to be perfect.

You do need to care about doing the work the right way and helping the TEAM get better over time.

How to Apply

***email_hidden***

Journeyperson Service Plumber Application – Your Name

In your cover letter, please answer these two questions:

• Tell us about a service call or installation you were proud of. What made it good work?
• When the day gets busy, how do you make sure notes, photos, client communication, and quality do not get missed?

Benefits

• Company vehicle
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care

Application question(s):

• When the day gets busy, how do you make sure job notes, photos, client communication, and quality checks do not get missed?

• Residential service plumbing: 3 years (preferred)

• Journeyperson plumbing certification recognized in BC (Preferred)
• Gas qualification (preferred)
• Driving Licence and abstract (required)