Senior General Manager

Senior General ManagerAspira Pacifica Retirement Living - 2525 King George Blvd, Surrey, BC V4P 0C8Rate of Pay: $96,655 - $120,819This posting is for an existing vacancy.
This is a
Permanent Full-Time
position.
Schedule: Mon-Fri 9:00AM-5:00PM with occasional weekends
Join our compassionate and dynamic team as the Senior General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence!
Reporting to the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.
Why you belong here:We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:
A competitive salary and vacation package
Health & Dental benefits program
Share Ownership and Reward Program (SOAR)
Employee Share Purchase Plan with company match
Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
A welcoming culture that values diversity and differing perspectives, experiences and beliefs
What you will be doing:You will be a welcomed member of the Aspira Management team and impact in the following ways:
Build a high performing, strong and effective management team
Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
Ensure site level compliance with all applicable provincial regulations
Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community
Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience
Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership
Spearhead and contribute to key regional initiatives assigned for the region
What you need to know:
You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization
With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency
You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully
You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach
Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders
You must be legally eligible to work in Canada or have a valid work/study permit
You must successfully pass a Vulnerable Sector Check and Criminal Records Check
Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
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