Watches & Fine Jewelry Sales Specialist

Position Overview

Watches & Fine Jewelry Sales Specialist

Location: CHANEL Yorkdale Boutique, ON (in Holt Renfrew)

Reports to: W&FJ Boutique Manager

Contract: Full-Time, Fixed-Term (Maternity leave replacement ending February 2028)

Your role @ Chanel: As a Watch & Fine Jewelry Specialist, your role will be to help maximize and support all sales opportunities while maintaining the CHANEL standards for W&FJ. You will also create strong partner relationships by collaborating with CHANEL Fashion Advisors in accompanying clients through the Watches and Fine Jewelry universe. You will also help build brand and customer loyalty through excellent client service, product knowledge and care, personal presentation and teamwork.

Responsibilities

• Drive the Watches and Fine Jewelry business on a day-to-day basis with a strong commitment to client experience and a sales-oriented mindset.
• Create a standout experience for all clients by establishing their needs and preferences before sharing brand story and product expertise.
• Acquire and apply high standards of product knowledge and selling skills to maximize all sales opportunities. This includes all categories of the division including High-end watches and High Jewelry.
• Be the Watch and Fine Jewelry EXPERT when collaborating with Fashion Advisors who are introducing WFJ pieces to their clients.
• Help support the styling journey with client who are being introduced from Fashion.
• Maintain an awareness of Company and Boutique sales targets and performance, working towards all commercial objectives and goals set, including unit targets (as directed by W&FJ Manager).
• Collaborate with Management, Head Office, and team members to support local events.
• Complete any necessary administration, adhering to set procedures and policies as appropriate.
• Assist with regular stock level checks and ensure a high level of aftersales care through attentive follow-up.
• Establish and maintain sufficient knowledge of current merchandising guidelines as well as the ability to always maintain set standards.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What You'll Bring

• 3+ years of Luxury retail selling experience, preferably in a similar role or customer service setting
• Knowledge of operational standards and tasks
• Proven ability to drive and exceed individual and store results
• Proven ability to work in a fast-paced environment
• Excellent attention to detail
• Excellent communication skills, and the ability to handle multiple tasks simultaneously
• Strong organization and follow-up skills (essential)
• Professional presentation and behaviour

What Energizes You

• The universe of Watches and Fine Jewelry
• The history and heritage of The House of CHANEL
• Being truly service minded, balanced with a strong sales capacity
• Building collaborative partnerships and relationships in a team-focused environment
• Appreciation and passion for culture, beauty, and luxury

What You'll Gain

• The opportunity to work within the fastest growing division at CHANEL
• Be part of a collaborative and inclusive team
• Develop strong, lasting relationships with clients

Compensation

$80,000-83,000CAD base salary + commission + bonus

Benefits

Benefits at CHANEL: Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness - Private medical and dental insurance, long-term disability coverage, life insurance and accidental death and dismemberment insurance, plus the option to add eligible family members.
• Financial Security - A Company pension plan and bonus program to support future planning.
• Time to Recharge - Vacation days, sick leave, CSR volunteering days and a day off for your birthday.
• Parental Support - A global parental leave policy to support you during important life moments.
• Employee Assistance Program (EAP) - 24/7 access to resources including counselling, legal support, wellness services and financial guidance.
• Professional Growth & Development - Mentorship, learning opportunities and career development within the Company.

*Benefits are eligibility dependent and subject to change at any time.

Diversity and Inclusion

CHANEL CANADA ULC. welcomes all applicants for this position.

We are committed to fair and accessible employment practices.

Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

About Chanel

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience; Nurturing human potential; Having a positive impact - on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.