Operational Manager

Job Responsibility:

Branch Manager - Ferguson Moving & Storage

Location: Victoria, British Columbia Reports to: Regional Manager

Overview

The Branch Manager leads all daily operations of a Ferguson Moving & Storage location, with full accountability for team performance, service quality, and branch profitability. This hands-on role oversees dispatch, supports field crews, enforces company standards, and builds a results-driven, high-performing team culture.

Branch Managers are expected to take ownership of key outcomes including efficiency, customer satisfaction, claims, and revenue. They attend site visits as needed, including sales walkthroughs, service issue resolutions, and leadership presence on complex jobs. This requires strong communication, problem-solving, and a visible commitment to Ferguson's service standards.

The role is supported by a centralized head office team for HR, recruiting, sales, accounting, fleet, and marketing. Occasional travel may be required for training or inter-branch collaboration.

What We Offer

At Ferguson Moving & Storage, we believe that great leadership drives great service. That's why we offer our Branch Managers:

• Competitive pay with performance-based bonus potential
• Comprehensive benefits to support your well-being
• Ongoing career growth and leadership development opportunities
• A supportive, team-first culture that values accountability, integrity, and customer service excellence

As a leader with Ferguson, you'll be part of a nationally recognized brand that takes pride in doing the right thing for our customers, our team, and our communities.

Key Responsibilities

Operations and Field Execution

• Oversee dispatch and ensure crews follow the Perfect Move Checklist and review job notes before departure
• Ensure trucks are prepared, equipped, and maintained daily
• Monitor real-time job progress, respond to changes, and maintain service quality
• Provide hands-on support in the field as needed for key jobs or operational challenges
• Work with customers on site visits, estimates, claim investigations, or other operational needs

Team Leadership and Performance

• Assess candidates during the hiring process in collaboration with recruiters
• Lead onboarding and assign mentors for new movers and drivers
• Conduct daily check-ins, ongoing coaching, and resolve performance issues proactively
• Promote a respectful, safety-conscious, and accountable team environment

Customer Experience

• Confirm upcoming moves 24 hours in advance and ensure clear communication with clients
• Handle issues and escalations with professionalism and urgency
• Build strong relationships with local repeat clients and high-value customers

Storage and Inventory Oversight

• Maintain secure, organized, and hazard-free storage spaces
• Track inventory and storage container usage in the CRM
• Assist with storage-related accounting, reconciliation, and billing follow-up when needed

Site Visits and Sales Collaboration

• Visit job sites to support crews, verify quality, or troubleshoot issues
• Participate in walkthroughs with the sales team to assess access, logistics, and job complexity
• Represent the company with professionalism and attention to detail

Local Marketing Support

• Perform local area marketing efforts at the branch level
• Ensure uniforms, trucks, and property reflect Ferguson's brand standards
• Share local advertising ideas or community engagement opportunities with the marketing team

Compliance and Claims

• Ensure adherence to safety, security, and company policies
• Support the Regional Manager in investigations and claim resolution
• Keep records of employee conduct, incidents, and any required disciplinary steps

Support and Training

This role is supported by a national team including recruiters, inside sales reps, fleet and facilities teams, HR, and marketing. Training, collaboration across branches, and occasional travel to head office or other locations are part of this leadership role.

Compensation and Advancement

Includes a base salary with performance-based bonuses tied to profitability, customer satisfaction, and operational efficiency. Strong performance can lead to expanded leadership opportunities within Ferguson.

Ideal Candidate

• Background in moving, logistics, field operations, or service delivery
• Possess at least 2 years of experience working as a manager in a service based industry
• Proven team leadership and employee development experience
• Strong customer service mindset and ability to resolve issues calmly
• Tech-savvy with CRM, dispatch, or Google Workspace tools
• Valid driver's license and clean record
• Forklift certification may be required depending on the location

Ready to take the next step in your career? Apply today and become a valued part of our team — we're excited to meet you and explore how we can grow together.