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Account Manager

$130k - $180k per year
Full-time

Savvy Talent

Description

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities

  • Drive net revenue retention among existing clients by influencing platform spend
  • Influence pricing and packaging strategy
  • Lead and develop the Account Management and Customer Success functions
  • Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
  • Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
  • Partner with product teams to ensure complex accounts are scoped and technically healthy
  • Deliver pipeline, forecast, and retention reporting to senior leadership
  • Build strategic relationships and win new accounts

Requirements
  • 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
  • Proven track record owning a retention or expansion metric such as net revenue retention
  • Experience building or scaling commercial playbooks and operating cadences
  • Strong analytical skills with comfort working from data and customer signals
  • Excellent verbal and written communication skills, with the ability to influence cross functionally
  • Ability to thrive in a fast paced, ambiguous, high growth environment
  • Experience at ad platforms or in the influencer marketing space is a plus
  • Experience with two sided marketplaces is a plus

Benefits
  • Salary: $130,000 to $180,000 CAD OTE
  • Hybrid work model
  • Annual performance and compensation reviews
  • 2 weeks of paid vacation
  • Paid local and federal holidays
  • Paid sick leave
  • Real autonomy and ownership over projects
  • Growth potential as the company scales
Vacancy posted 16 hours ago
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