Client Services Representative - St John's
Full-time
AGAT Laboratories
Your future is bright at AGAT!
At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world. What you will be doing :- Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
- Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
- Manage customer expectations with respect to all aspects of the work orders in-house by:
- Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)
- Communicating when sample integrity issues arise
- Proactively informing clients when delays with TAT arise in the lab
- Providing recommendations to management team regarding additional packages/report formats based on customers’ requests
- Coordinating with Lab and other operations regarding client projects and reanalysis
- Effectively communicating the status of projects and updates in the laboratory to clients
- Updating client special instructions in the Client Master File (CMF)
- Participate in team training and development
- Remain current on all aspects of the department
- Minimum Diploma/Degree in Science or equivalent relevant experience
- Minimum 3 years laboratory or customer service experience
- Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems)
- Excellent communication skills both verbal and written; confident telephone communications essential
- Patience; customer rapport building skills are essential
- Excellent organization and time management skills
- Attention to detail for routine tasks and commitment to quality standards
- Effective problem solving skills
- Ability to work independently under pressure
- Previous Customer Service experience and team-oriented focus is essential
- Comprehensive health, dental, and vision care.
- Paid vacation and flexible sick time.
- Employee Assistance Program (EAP).
- Long-term disability and life insurance.
- Professional development opportunities.
Thank You for Your Interest: We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Vacancy posted 13 days ago
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