FreshService Consultant
PeopleToGo Inc.
Job Title: Freshservice Consultant
Job Type: Contract – Short-term consulting engagement (flexible hours: 10–120 hours depending on scope & rate)
Location: Remote (Canada)
Start Date: As soon as possible
End Date: Completion before the end of 2025
About the Client:
Our client is a global organization in the life sciences industry with a presence in 45 countries. They implemented Freshservice as their ITSM tool 1.5 years ago and are now seeking an experienced Freshservice Consultant to help them mature, automate, and optimize the platform to better support their growing business needs.
Role Overview:
This is a consulting engagement (not a full-time placement). The consultant will work closely with our client’s internal IT Service Desk to:
- Review a backlog of Freshservice enhancements .
- Build and automate workflows to improve service delivery (e.g., faster onboarding of new hires).
- Optimize and fix existing functionality within Freshservice.
- Provide expert guidance on automation, workflows, and integration possibilities.
The engagement will be flexible in hours (anywhere from 10 to 120 hours, depending on deliverables and rate) and focused on completing specific tasks and enhancements before the end of 2025 .
Key Responsibilities
- Assess the current Freshservice environment and identify opportunities to improve automation and efficiency.
- Prioritize and execute items from the Kanban-style backlog of enhancements.
- Build and refine workflows, with emphasis on onboarding automation and workflow optimization.
- Provide time and effort estimates for requested functionality.
- Collaborate with internal Service Desk staff (currently managing Freshservice part-time).
- Advise on integration considerations for tools such as Device42 , Lansweeper , and the Freshservice knowledge base.
- Support multi-language requirements (Spanish, Portuguese, English, French) through analytics or configuration adjustments.
Required Skills & Experience
- Proven hands-on experience with Freshservice : automation, configuration, workflows, and optimization.
- Strong ITSM background, ideally with experience maturing service management platforms.
- Ability to quickly assess existing setups, troubleshoot issues, and deliver solutions efficiently.
- Familiarity with integration of IT Asset Management tools (e.g., Lansweeper, Device42) into Freshservice.
- Experience working with multi-language/global environments.
- Strong consulting skills: ability to scope, estimate, and communicate deliverables clearly.
Nice-to-Have Skills
- Background in life sciences or similar global organizations.
- Experience with other ITSM tools (ServiceNow, Flycast, etc.) for comparative guidance.
- Familiarity with Microsoft environments (MS Access, FoxPro legacy systems, OneNote to knowledge base migration).
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
#J-18808-LjbffrVacancy posted 20 hours ago
Similar jobs that could be interesting for youBased on the FreshService Consultant in Montréal, QC vacancy
- We are seeking an experienced Sponsorship & Activation Marketing Consultant to support the planning, coordination, and execution of sponsorship marketing, experiential activations, hospitality programs, and event-related initiatives for a leading organization. This role is ideal...SuggestedPermanent employmentTemporary workWork at office
- ...in Montreal and follows a hybrid work model, with a requirement to work in the office at least three days per week. As an Investment Consultant, you will provide a comprehensive range of services to institutional clients, including defined benefit pension plans, endowments,...SuggestedLong term contractFull timeWork at officeLocal areaRemote workFlexible hours3 days per week1 day per week
$110.6k - $166k per year
...planification dans un plateforme infonuagique d'entreprise unique. En tant que membre de notre équipe qualifiée et diversifiée de consultants et de consultantes en solutions pour l’Amérique du Nord, vous aurez l’occasion de communiquer et de démontrer à la clientèle potentielle...SuggestedFull timeTemporary workWork at officeRemote workHome officeFlexible hours- ...research Counsel individuals on daily-life issues Credentials Certificates, licences, memberships, and courses ~ Immigration Consultants of Canada Regulatory Council (ICCRC) Membership Additional information Security and safety Enhanced reliability security...SuggestedRemote work
$198k - $273k per year
...their individual choices, employees are empowered to push boundaries and help us all evolve, together. Your Career The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their...SuggestedFull time- ...Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO's from GE, Twilio, Toast and PagerDuty. The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As...Full timeWorldwide
- ...when they need it. Every role here connects to that outcome. Why This Role Matters As a Technology & Architecture Solution Consultant, you will join a team at the heart of how Tecsys earns customer trust by connecting our security, cloud, AI, and technology capabilities...Remote work
- Nous recherchons une personne expérimentée en ressources humaines pour soutenir une organisation commerciale de plus de 30 employés ayant des activités à l’échelle pancanadienne. Basé à Montréal, ce poste à temps partiel de 3 jours par semaine est offert sous forme de contrat...Daily paidPermanent employmentContract workTemporary workPart timeApprenticeshipWork at officeDay shift3 days per week
- ...l’expérience en prévention des pertes, en gestion du commerce de détail ou en gestion des risques? Rejoignez GardaWorld à titre de consultant(e) en prévention des pertes et contribuez directement à l’identification des risques et à l’amélioration des pratiques de nos entreprises...Full timeWork at officeMonday to fridayDay shiftAfternoon shift
- ...ils ont besoin, quand ils en ont besoin. Chaque rôle ici contribue à ce résultat. Pourquoi ce rôle est important En tant que consultant ou consultante en solutions de technologie et d’architecture, vous vous joindrez à une équipe au cœur de la façon dont Tecsys gagne...Daily paidApprenticeshipRemote work
- Nous recherchons un consultant en fiscalité et SAP S/4HANA pour contribuer à un mandat à Montréal. Cette personne jouera un rôle clé dans l’implantation du projet en assurant l’alignement des exigences fiscales, comptables et de production de rapports avec l’environnement SAP...Permanent employmentContract workTemporary workWork at office
$75.4k - $125.4k per year
...experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value,...Full timeWork at officeLocal area- ...Job Title: Bilingual (French/English) Consultant, Pension Administration Role Type: Existing Vacancy Do you have experience in pension administration? Do you want to work alongside industry leaders? Then Aon has the opportunity for you! Applicants must be legally authorized...Full time
- ...Quebec City , and it is a hybrid role with a requirement of working at least three days a week in the office. As a a Compensation Consultant Associate , you will join a national team of 100 passionate consultants who have a wealth of expertise in employee and executive rewards...Full timeWork at officeLocal areaRemote workFlexible hours3 days per week1 day per week
- The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these...Full time
- ...service Tâches et responsabilités : Préparation et rédaction de dossiers de financement gouvernemental (40 %) : Assister les consultants seniors dans la préparation de rapports d’analyse de subventions, pour révision par le gestionnaire. Préparer toutes les subventions...Full timeRemote workDay shift
- ...Excellence (COE) is seeking a Health & Benefits COE Associate to join our onshore team. This role supports local Health & Benefits consulting teams by completing and reviewing complex analyses, reports, insurer marketing materials, renewal deliverables, and financial audits...Full timeWork at officeLocal areaRemote workFlexible hours3 days per week1 day per week
$70k - $135k per year
...of strategic initiatives at the heart of a dynamic, innovation-driven organization! CGI Montréal is looking for a Change Management Consultant to play a key role in cultural and behavioral transformation as part of a data governance implementation initiative. In this role, you...Long term contractFull time- ...Aon is looking for a Consultant to join our team in Montreal. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business...Full timeWork at office
$80k - $115k per year
..., des crédits de bien être et des programmes de formation et de développement, et plus encore. CGI est à la recherche d'un ou d'une consultant(e) fonctionnel(le) Maximo qui s'épanouit dans un environnement de prestation de services et un modèle de livraison innovant pour nos...Daily paidFull timeLocal area- ...dès le premier jour ~ REER avec contrepartie de l'employeur ~ Remboursement des frais de scolarité après un an de service Le consultant en fiscalité immobilière (« consultant ») travaille avec une équipe afin d'identifier les possibilités d'économies d'impôts pour les...Full timeSummer workSummer internshipWork at officeRemote work
$69.45k - $119.45k per year
...rapid time-to-value from Adobe technology. Job Description: We’re looking for an Adobe Workfront expert to join our team in a solution consulting and implementation role to help clients adopt Adobe Workfront and support business transformation. This is a hands-on configuration...Long term contractFull timeWork at officeLocal area- ...Job Title- Spend Optimization Consultant We are: Supply Chain, and we move fast, think fast, and work fast. Our Fortune 500 clients need big-picture change, so we come at their challenges from all sides with functional insights, data power, digital leadership, and extensive...Hourly payFull timeWork at officeLocal areaMonday to friday
- ...DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead,...Remote workFlexible hours
- ...knowledge, technology expertise, and strategic vision to deliver comprehensive, integrated solutions at speed and scale. Our skilled consulting professionals engage with mining executives to reach new levels of performance and sustainability across the full mining value chain...Hourly payFull timeApprenticeshipWork at officeLocal area
$60k - $110k per year
...initiatives at the heart of a dynamic, innovation-driven organization! CGI Montréal is looking for a results-driven Operational Optimization Consultant to streamline cross-functional collaboration across our teams. Your primary mission will be to design and implement a harmonized,...Long term contractFull time- ...Client Investment Consultant Description As a Senior Director on the Client Service team, you will be responsible for leading and coordinating consulting efforts to clients, while providing first class advice on a range of investment services to institutional investors including...Full time
- ...experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value,...Hourly payLong term contractFull timeWork at officeLocal area3 days per week
$60k - $110k per year
Operational Optimization Consultant Position Description Contribute to the successful delivery of strategic initiatives at the heart of a dynamic, innovation-driven organization! CGI Montréal is looking for a results-driven Operational Optimization Consultant to streamline...Daily paid- ...the full potential of real-time data. We’re now expanding our presence in Canada and looking for an Associate Digital Asset Consultant to join our growing Montreal team. Your responsibilities As a Digital Asset Consultant, you will design, implement, and support...Full timeImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to FreshService Consultant. Be the first to apply!
Related searches
- integration consultant Montréal, QC
- workday integration consultant Montréal, QC
- work from home nurse consultant Montréal, QC
- diversity inclusion consultant Montréal, QC
- pharmaceutical consultant Montréal, QC
- consultant psychologue Montréal, QC
- conseiller funeraire Montréal, QC
- brand consultant Montréal, QC
- conseiller en amélioration continue Montréal, QC
- sap bw bi consultant Montréal, QC