Business Support - Salesforce Administrator

Reporting to the General Manager, the Business Coordinator – Systems Administration plays a central role in ensuring the reliability, functionality, and effectiveness of the YMCA’s membership and program management systems. With a strong focus on Salesforce, this position supports daily system operations, troubleshooting, user training, data quality, and system enhancements that enable frontline success and organizational growth.

Working closely with operations, system administrator and IT, this role helps maintain and improve our CRM and related systems (including Salesforce – Avocado platform). The Business Coordinator ensures system processes are efficient, consistent, and aligned with the needs of the membership and program teams.

Additional responsibilities include supporting strategic reporting, planning, optimizing workflows, and ensuring that systems are used effectively to support the member experience and organizational goals.

Key Responsibilities

Systems Administration & Support

• Maintain a deep understanding of Salesforce and related membership/program systems, including configuration, functionality, workflows, and user experience.


• Provide front-line system support, troubleshooting, and issue resolution to membership and program teams.


• Collaborate with the Systems Administrator and IT on system maintenance, updates, testing, and enhancements.


• Ensure data integrity, accuracy, and consistency across all systems.


• Support management with building KPI reports


• Support system integrations and help streamline cross-departmental workflows.

User Training & Operational Support

• Deliver system training for new and existing team members to ensure consistent and effective usage.


• Create and maintain system documentation, training materials, and process guides.


• Identify opportunities to simplify processes, reduce manual work, and improve user experience.

CRM Optimization

• Maintain and improve membership lifecycle processes within Salesforce (e.g., onboarding, renewals, cancellations, financial assistance workflows).


• Support the configuration of dashboards, automation, and member engagement tools.


• Work with leadership to ensure that system capabilities align with strategic goals and service standards

Collaboration & Organizational Alignment

• Work closely with program and membership teams to understand operational needs and identify system-based solutions.


• Contribute to strategic planning, process improvement, and long-term system development.


• Model and support the YMCA’s commitment to exceptional service and organizational values.

Qualifications & Experience

• 1–3 years of experience in system administration, CRM management, data operations, or a related field.


• Hands-on Salesforce experience required, including user support, configuration, or workflow management.


• Strong analytical thinking, problem-solving skills, and the ability to translate system needs into practical solutions.


• Excellent communication skills, especially in training and supporting system users.


• Ability to manage a flexible full-time schedule to support operational needs.

The YMCA’s Commitment to Trust, Safety, and Equality

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

• Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)


• Provide a satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of colour and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

Application deadline: February 15, 2026