IT Infrastructure Analyst

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (“Java”). Java staff have over 50 years of experience building some of Canada’s largest electrical infrastructure projects. We are seeking an experienced IT Infrastructure Analyst for our growing team in the Edmonton area. This position will be based out of our Calgary Quarry Park office location.

Reporting to the Team Lead, IT Infrastructure, the IT Infrastructure Analyst is key to the successful operation of the Network, Server, and Microsoft 365 infrastructure.

Key Accountabilities

Infrastructure – Overall

• Provide technical expertise for the setup and installation of infrastructure in line with corporate and project objectives.
• Provide hardware infrastructure solutions in line with software technical requirements.
• Perform installation and maintenance for all on-premises and cloud server hardware and network infrastructure.
• Monitor infrastructure health, availability, and performance, and proactively address system issues before service impacts occur.
• Perform regular infrastructure reviews to maintain system reliability, performance, and patch compliance.
• Provide support and administration for third party security applications and hardware.
• Coordinate with vendors, Internet Service Providers (ISPs), and service providers to support infrastructure operations and issue resolution.
• Follow established change management processes and participate in the planning, implementation, validation, and documentation of infrastructure changes.
• Maintain accurate infrastructure documentation including network diagrams, system configurations, operational procedures, disaster recovery documentation, and support standards.
• Support the deallocation of infrastructure in line with company policy and applicable regulations.
• Maintain accurate ticket, time, and activity records within the IT service management platform to support operational reporting and inter-company billing requirements.
• Work collaboratively with other teams within all Java Group of Companies.

Infrastructure – Network

• Provide secure network solutions to integrate business units to ensure transparent and secure information access.
• Ensure appropriate network services are designed, implemented, and maintained (DHCP, DNS, VLAN, IP schemes).
• Perform Network Device (Switch, Router) installation, configuration, and ongoing management.
• Perform Firewall installation, configuration, and ongoing management.
• Assist with Wireless Network Management (Access Controller, Access Points, SSID Management).
• Assist with secure remote access solutions including VPN.
• Assist with SSL and Web Domain Management.
• Ensure Data Centre cleanliness and cabling standards are met.

Infrastructure – Server

• Ensure the storage, access, and sharing of company data aligns with corporate policies, standards, and agreements with external partners.
• Assist with overall Active Directory and Microsoft Entra ID administration, including hybrid identity synchronization, authentication, access management, user administration, and group administration.
• Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 Groups.
• Monitor and maintain Microsoft 365 tenant health, licensing, and service configurations.
• Assist with email administration, mail flow troubleshooting, and Exchange Online management.
• Develop and maintain Microsoft Intune device management policies and configurations.
• Support authentication services including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and third-party identity integrations in collaboration with the Security Team.
• Assist with administration and support of cloud-based infrastructure and services within Microsoft Azure and AWS environments.
• Assist with the administration, monitoring, and testing of backup and recovery solutions to ensure recoverability of business systems and data.
• Provide infrastructure support for application development for the secure storage of source code, application deployment routines, backups, and user training.
• Participate in infrastructure integration, migration, and modernization initiatives associated with acquisitions, corporate growth, and technology lifecycle projects.

Requirements

Education and Work Experience Required

• Post-secondary education in Computer Science or similar equivalent work experience.
• Minimum 5 years of relevant work experience with a focus on network, server and system administration.
• Proficiency in Microsoft Windows Server and Linux Operating Systems.
• Proven experience administering Windows Server, VMware and/or Hyper-V, Active Directory, Microsoft Entra ID, Exchange Online, Microsoft 365, SharePoint Online, Teams, and Intune.
• Experience in management of storage and data backup systems.
• Solid Networking skills (DNS, DHCP, TCP/IP, Firewalls, Switches & Access Points).
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Visio).
• Good understanding of Cloud computing environments with a focus on Microsoft Azure and AWS.
• Experience developing and maintaining administrative automation using Microsoft PowerShell.
• Experience with authentication and Single Sign-On (SSO) solutions in hybrid environments.

Skills and Other Experience Desired

• Relevant industry certifications such as Microsoft, VMware, Cisco, Azure, AWS, ITIL, CCNA, CCNP, or equivalent certifications would be considered an asset.
• Work experience within a Veeam environment and/or Datto BCDR.
• Experience with MDM and MAM systems and solutions.
• Familiar with relational database management systems including SQL server.
• Strong problem-solving and decision-making skills.
• Energetic, goal oriented, detail conscious and methodical in their approach to projects.
• Excellent work ethic, good written / verbal communication skills and able to communicate effectively over various mediums while maintaining IT department’s commitment to customer excellence.
• Experience managing multi-stakeholder, fast moving, complex projects.
• Ability to connect to company core values (Innovation, Community, Excellence, Safety).
• Positive attitude, team player, and change agent.

Other Position Requirements

• After-hours on-call availability in accordance with company policy.
• Valid driver’s license and potential use of a personal vehicle for travel.
• Ability to sit for extended periods of time and use a computer.
• Ability to lift computers, servers, and peripheral devices.
• Stay informed on new and emerging trends and technologies.
• Maintain and enhance technical skills through ongoing training, professional development, and industry certification.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Group Life - AD&D - Critical Illness Insurance
• Paid Time Off Benefits
• Training & Development
• Employee Assistance Program - Counseling
• RRSP Matching