Remote Account Coordinator - Producer Recycling - Remote Canada

OVERVIEW  

Reporting to the Team Lead, Producer Relations, non-top accounts, the  Coordinator,  Producer Relations  is responsible for administration of producer  contracts, and ad ministration of free riders. The role supports producer relations specialist in recruitment of producers and focuses on supporting onboarding activities in various  jurisdictions.

Professional skills and experience with outbound sales and strong administration skills are for success in this role . 

This is a salary paid position, and requires residency in Canada. 

RESPONSIBILITIES  

• Identify and prioritize  viable leads for recruitment via a Customer Relationship Management  software.  

• Administer  and track  contract s, contract updates , leads via  Contract Management Lifecycle  software .  

• Leading on  distributing quotes ,  providing  response to onboarding inquires,  supporting account specialist in their engagement with producers during cross - p rosp ecting.  

• Supporting Key  Account and Account Specialist with administration of  producer  contracts, preparing onboarding packages , preparing emails to execute new contracts.  

• Support onboarding webinars and becoming  an SME, the account specialist can rely on to support their engagement with producers.  

• Recruit prospective producers to join Circular Materials PRO and support recruitment for EPR programs supported by Circular Materials using well developed techniques meeting annual KPIs  

• Answer in-bound queries related to membership, obligation, regulation via team chat /email .  

• Effectively communicate regulatory requirements, rules, policies, explain contractual requirement such as paper and packaging reporting and payments that fund EPR programs.  

• Meet , key performance indicators, goals .  

• Provide onboarding support to new producers around reporting scope and materials  

• Review initial invoic es   to ensure producers have been onboarded correctly.   

• If required,  assist Customer Relations team during reporting periods with tasks such as portal guidance, general inquiries or at times report validation of prospected stewards.  

• Responsible for liaising with multiple stakeholders both internal and external to Circular Materials.  

Internal Relationships  

• Reports to the  Team Lead, Producer Relations , works closely  with Customer Relations Director to prioritize work activities.  

• Liaison with compliance department members as requested by manager to support in corrective measures.  


• Liaise with Communications and Finance Departments as needed.

External Relationships  

• Producers and/or prospective producers/customers under various Canadian legislation.  

• Ministries of Environment/Government Authorities from time to time.

• Consultants.  

• Other duties as assigned to support producers of Circular Materials.  

QUALIFICATIONS  

Education  

• Post Secondary education in Business Administration or Sales Management, or


• An equivalent combination of training and relevant work experience are .  

Experience   

• 3+ years of customer service experience including account management is .  


• 2+ years of progressive business development and outbound sales experience is  .  

• 2+ years experience working with a Customer Relationship Management (CRM) model/SAP. 


• 2+ years experience using Excel with advanced functionality.


• Knowledge of how to use research software to identify   leads.

• Experience with administrating  contracts is an asset.  


• Familiarity with extended producer responsibility and circular economy is an asset.  
  

Knowledge/Competencies/Skills  

• Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context.


• Bilingualism is an asset for this role (professional level French and English).


• Proven sales and business development capability.  

• Strong research capability and ability to be self-motivated and able to work independently when  .  

• Superior attention to detail.  

• Strong desire to develop and  maintain positive client relationships. 


• Ability to problem-solve and successfully resolve conflicts.  

• Strong oral and written communication skills with clients and colleagues. Good listening skills.  

• Flexible, adapting to new and changing tasks and can multi-task in a fast paced and changing work environment.  

• Demonstrated commitment to teamwork with a positive can-do attitude. 

WORKING CONDITIONS  

• All CM employees work  40 hours per week,  remotely  from a home office environment.   

PAY TRANSPARENCY  

Expected   Compensation :  

• An annualized salary in the range of $50,000 to $60,000.


• The wage range listed complies with the Ontario  Employment Standards Act   and reflects a potential earnings range for this role. The actual wage offered will be determined within the range, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.  

Job Vacancy Reason  

• This is a replacement position.

Artificial Intelligence  

• AI is not used during our hiring processes.  

Applicant and Interviewee Communication  

• We thank all applicants for their interest. However, only those under consideration will be contacted.  

• Applicants who have been interviewed will be informed whether a hiring decision has been made within 45 days of their final interview.  

Record Retention  

• Job posting records and associated application forms will be retained for at least three years.  

ABOUT CIRCULAR MATERIALS

Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, Circular Materials develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental outcomes and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.  

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we develop enhanced recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.  

Learn more at circularmaterials.ca.  

Circular Materials is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us achieve our purpose of accelerating a circular economy for people and the planet. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.  

Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging. We are proud of our recent diversity survey results which showed that:  

• 51% of Circular Materials employees identify as women.  

• 53% of Circular Materials employees identify as visible minorities.  

• 97% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.  

• 95% of employees recommend Circular Materials as an inclusive workplace.   

We welcome applications from candidates of all backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community. As part of our commitment to reconciliation, Circular Materials is working to advance Indigenous representation and partnerships within our organization and across our programs. We acknowledge that Circular Materials operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in the workplace and beyond.  

Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards. Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting  View email address on ca.talent.com . This email is only used for accommodation requests.