CONTROL CENTRE OPERATOR
$68.52k - $74.29k per yearCity of Toronto
Job Category: Buildings, Property Operations & Real Estate
Division & Section: Corporate Real Estate Management, Corporate Security
Work Location: Union Station (65 Front Street) / Security Control Centre (703 Don Mills Road)
Job Type & Duration: Part-time, Indefinite
Salary: $64,529.00 - $83,652.00, TX0010, Wage Grade 4
Hiring Zone: $68,515.00 - $74,285.00
Shift Information: Up to 80 hours bi-weekly; Monday - Sunday; Rotating Shifts, Weekends and Holidays
Affiliation: Non-Union
Number of Positions Open: 7
Posting Period: Jun-30-2026 to Jul-21-2026
Major Responsibilities
- Provides first-line direction to in-house security staff, as well as reinforces expectations to contracted security staff on a shift basis, including deployment, scheduling and participation in first-line discipline
- Monitors City-owned/operated facilities through various remote systems to ensure emergency alarms (access control systems, camera alarms, duress, intercom, elevator, wellness and intrusion burglary alarms) are acknowledged and acted upon within the designated time frame
- Ensures fire alarms are acknowledged and responded to promptly with follow up
- Answers and effectively handles all emergency and non-emergency calls to the Corporate Security telephone lines, as well as after-hours building maintenance issues through the Corporate Real Estate Management phone line (referred to as FRED Hotline)
- Prioritizes and dispatches the appropriate response personnel to City owned or operated facilities, including Corporate Security Alarm Response Personnel, Police, Emergency Medical Services, Fire Services, contracted guards, after hours maintenance, contractors and repair personnel
- Dispatches, monitors and provides real time information and guidance to mobile patrol Security Guards in vehicles on proactive patrols and alarm response through two-way and one-way intercoms and documents transmission using related software. Monitors multiple computer screens, phone lines, intercoms, alarms, cameras, etc. simultaneously
- Verifies authority and programs access cards and security systems as required, including but not limited to the removal/addition of access, running reports and completing data backups for various systems in accordance with policy and procedures. References access control systems to ensure identification
- Assists in developing Control Centre work plans, policies and procedures and ensures their maintenance, adherence and enforcement
- Ensures well versed in and adheres to the Security Control Centre policy and procedures, as well as general Corporate Security and site specific policies and procedures
- Makes appropriate emergency and routine notifications according to Corporate Security and site policy and procedures
- Completes daily logs, incident reports and dispatch logs, etc., inputting information into relevant systems for statistical and future reference and following up as required
- Monitors, maintains, tests and troubleshoots security systems and alarms and maintains testing logs and calendars
- Initiates, maintains and follows up on various service requests for security systems and liaise with the security system technicians and contractors when required
- Performs investigations, including running system reports and reviewing video surveillance, maintaining evidence and attending court to testify when required. Completes applicable forms and logs regarding information collected or viewed
- Provides verified and authorized after-hours access through security systems for City staff and external contractors
- Schedules staff as required to fill open shifts such as sick calls and unplanned security requests and appropriately handles unscheduled staff shortages
- Processes contract security guard requests and submits to the appropriate contract guard company ensuring that any deficiencies are captured through the online portal
- Ensures all equipment assigned to the Control Centre and Mobile staff is present and operational. Participates in emergency exercises
- Performs related duties as assigned by Corporate Security management staff
- Completes all courses assigned by Corporate Security management and the Supervisor and Senior Security Coordinator of the Security Control Centre and Mobile Services
- Liaise with Police agencies to download, copy and provide CCTV footage for investigations when required and completing logs for record keeping
Key Qualifications
- Considerable experience with modern building security systems and their functions for large and small building complexes.
- Considerable experience providing a high level of customer service in a security related environment.
- Considerable experience working in a fast-paced security control/monitoring centre environment, including answering high volume phone inquiries, monitoring multiple security systems and dispatching staff.
- Experience in the use of security hardware, software, keying, and systems.
- Experience providing work direction and training to staff.
- Must possess and maintain a valid Security Guard License in accordance with the Private Security and Investigative Services Act, 2005 (PSISA).
You must also have
- Post-secondary education in a discipline pertinent to the job function or the approved equivalent combination of education and security related experience is an asset.
- Ability to be certified and maintain Central Station Operator certification with The Monitoring Association (formerly The Central Station Alarm Association).
- Strong knowledge of C-CURE and Milestone is an asset.
- Strong knowledge of relevant policies and various related Acts, Codes, and legislation including the Criminal Code, the Trespass to Property Act, the Fire Code, the Occupational Health and Safety Act, the Human Rights Code, WHMIS, and City of Toronto By-Laws.
- Knowledge of relevant Security policies such as patrolling and emergency response, Private Security and Investigative Services Act.
- Ability to operate and maintain computerized security equipment.
- Ability to utilize a variety of software applications including Microsoft Office Suite, mainframe systems, divisional databases, etc.
- Highly developed interpersonal and customer service skills, including conflict prevention and de-escalation skills as well as situational awareness, assessing, prioritizing, problem-solving and decision-making to restore and recover from incidents and escalated situations.
- Ability to work within teams and groups of people with different backgrounds.
- Excellent verbal and written communication skills with the ability to respond to staff and public in a courteous and effective manner.
- Ability to prepare and maintain clear, concise, and legible reports, detailed records and correspondence using a computer and a variety of software applications in accordance with security procedures and recognized industry and court standards.
- Ability to develop, maintain, enforce and follow security standards, work plans, and policies and procedures.
- Ability to work with minimum supervision and to set priorities, plan and execute tasks, meet designated deadlines, often within time restraints and exercise discretion.
- Ability to define and carry out multiple priorities effectively and responding to changing circumstances in a high stress environment.
- Ability to work rotating shifts, weekends, and holidays, including 12 hour and 8 hour shifts.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
$24 per hour
...Skills / Requirements Position: Access Control Guard Status: Full Time Hours:... ...2026 Job Overview: Toronto Eaton Centre is one of Canada’s premier retail destinations... ...activity throughout the day, the site operates in a fast-paced and dynamic environment....SuggestedFull timeFor contractorsImmediate startNight shiftDay shift$59.5k - $84k per year
...administration audit readiness and key operational processes across TD Asset Management.... ...closely with partners across Technology Operations Business Architecture Wealth business lines... ...vendors to identify root causes strengthen controls and support continuous improvement...SuggestedFull timeWork from home$74k - $90k per year
...meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW The Operations Manager is a member of the store leadership team who deals with ALO’s operational strategy in the store. This individual is...SuggestedFull timeLocal areaShift work- ...providing an alternative transportation option. Job Description The Control Room Operator reports to the Shift Manager and plays a critical role in monitoring tunnel boring machine (TBM) operations, tunnel systems, and emergency tracking systems. This position serves as...SuggestedContract workShift workNight shiftRotating shift
$20.25 - $22.5 per hour
...AOCC (AIRPORT OPERATIONS COMMUNICATION CENTRE) Are you passionate about Public Safety and seeking the opportunity to join a team of Aviation Security... .... What you will do: Monitor and operate access control, CCTV and other intrusion systems; Respond to routine and...SuggestedHourly payFull timeNight shiftWeekend workWeekday work$70k - $90k per year
...Could you be the full-time Documentation Controller in Toronto, ON we’re looking for? Your... ...solutions with a focus on document control and records management. Creating and maintaining... ...diversity across the 63 countries we operate in. We’re committed to creating an...Long term contractFull timeWork at officeWorldwideFlexible hours- ...288361 Store Name/Number: ON-Eaton Centre (0500) Address: 220 Yonge Street, Space... ..., open vacancy As the next Store Operations Manager at Sephora, you will lead the operational... ...and payroll as well as all other controllable expenses within the store. We’d...Full timePart timeInternshipWeekend workAfternoon shift
- ...as floor supervisor in management absence to ensure smooth store operations Be a leader in executing store operational duties with store... ...preparation and workplace safety guidelines Communicate any quality control, maintenance, procedural or operational concerns to reporting...Part timeWork at officeFlexible hoursShift workWeekend workAfternoon shift
- ...superviseur de l’aire de vente pour assurer le bon déroulement des opérations en boutique. Agir à titre de leader en exécutant les tâches... ...en milieu de travail. Signaler tout problème relatif au contrôle de la qualité, à l’entretien, aux procédures ou aux opérations...Part timeWork at officeWeekend workDay shiftAfternoon shift
$20 per hour
...who would rather blaze a trail through uncertainty than follow a well-paved path. At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success...Hourly payLong term contractFull timeContract workPart timeLocal area$126.29k - $182.56k per year
...information essential to aviation safety Control moving aircraft and service vehicles at airport Support air traffic control operations by relaying radio requests for flight... ...and telephone contact with other control centres Alert airport emergency services when necessary...Long term contractLocal areaRemote workRelocationNight shift$70k - $80k per year
...strengths within every aspect of our culture. Operate responsibly by managing risk, safety, and... ...to Sr. IDD Manager, the Document Controller will be responsible for setting up and maintaining... ...regarding the project document control practices This may extend to external users...RemplacementFor contractorsLocal areaImmediate startRemote work$150k - $180k per year
...The Head of Controlling is responsible for overseeing financial planning, analysis, accounting... ...functions, including Marketing, Sales, Operations, Indirects, and Red Bull Canada... ...Controlling team consistently adheres to internal controls, accounting standards, and all internal...Full timeWork at office- ...North America, ASR Group owns and operates five sugar refineries, located... ...program called the Canadian Centre of Excellence which is... ...ASR software functions: process control HMI and the use of trends, data... ...processes, and assist in updating operations documentation. Assist in...Shift work
- ...performing culture. The Manager Contact Centre CCaaS Business Transformation role... ...functional teams, including IT, business, and operations, to understand business requirements and... ...and effectiveness of day-to-day business controls to meet obligations with respect to operational...Long term contractPermanent employmentTemporary work
$87k - $91k per year
...Who we are Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence... ...for young children. You will be responsible for the day-to-day operation and administration of the ELC, nurturing a joyful, safe learning...Full timeFlexible hoursShift work$130k - $155k per year
...organization where you'll modernize finance operations, lead a team through transformation, and... ...finance function. If you're a hands-on Controller who thrives on improving processes,... ...operational accounting, audit, internal controls, tax, etc. Leading a small team of accounting...Permanent employmentRemote work$175k - $180k per year
...transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they... ...to celebrate your contributions. The Job: Head of Journey Centre Enablement This role leads the design, governance, and scaling...Temporary workWork at officeRemote work$116k - $176k per year
...Engineering to Sales & Marketing, Finance, Operations, and everything in between — is obsessed... ...We’re seeking an experienced, hands-on Controller to own our accounting and financial... ...financial information, strengthen internal controls, scale our financial processes, and act...Full timeRemote workFlexible hours- ...Job Description The Facilities Operator I is responsible for operating, monitoring, repairing... ..., flow, etc. • Performs facility operations, equipment operations, service and preventative... ...from meters, gauges, equipment controls, valve conditions, switch settings, and the...
- ...opportunities of tomorrow. As a Fund Controller, you’ll work to: Manage... ...through institutional-grade operational rigor, ensuring accuracy,... ...continuous development. Bridge operations and Go-To-Market strategy by... ...build and scale processes, control for risk,and improve...InternshipWork at office
$82k - $135k per year
...around the world. : Sun Life's Contact Centre Infrastructure (CCI) team is looking for... ...are needed for others working in Operations, and business teams. As a self-starter... ...seriously. You need to understand process controls, change management, and security standards...Fixed term contractCasual workImmediate startFlexible hoursAfternoon shift$83.56k - $139.26k per year
...FKPE) as they are provided in the Athletic Centre (AC), Varsity Centre (VC), and Goldring... ...High Performance Sport (GC). In addition to operational leadership for information, registration,... ..., efficient and cost-effective operation of the unit, providing information and recommendations...Long term contractFull timeTemporary workPart timeAfternoon shift$65k - $85k per year
...our collective strengths within every aspect of our culture. Operate responsibly by managing risk, safety, and environmental considerations... ..., highways, and large‑scale site development. The Quality Control Coordinator will report directly to the Quality Manager and will...For subcontractorLocal area$24 per hour
...Job title: Forklift Operator Contract with general labour duties... ...for the safe and efficient operation of the vehicle and will be required... ...rooms/distribution centre by delivering the materials and... ...demands ~ Assist Inventory Controllers with inventory counts and inventory...Hourly payFull timeContract workInternshipSeasonal workImmediate startWorldwideFlexible hoursShift workDay shift$115k - $130k per year
...and your career. About the Role As Controller, North America, you will play a key role... ...'s financial reporting and accounting operations across Canada and the United States, supporting... ...accurately under IFRS, internal controls remain strong, and the accounting team is...Contract workInterim roleWork at officeWorldwideFlexible hours$80k - $100k per year
...action to improve business performance when needed. Ownership of operational execution of store to achieve necessary revenue targets while... ...NPS scores. Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent...Full timeLive InLocal areaFlexible hoursNight shiftWeekend work- ...business outcomes. About The Role We are looking for a Controller to support in developing a best-in-class accounting function in... ...an integral part of the finance team, taking ownership of all operational and compliance aspects of accounting at Electric Mind in both our...Permanent employmentFull time
- ...Job Description We are currently seeking a Document Controller to support a variety of active transportation and infrastructure... ...essential. Responsibilities Coordinate all aspects of document control, including registration, uploading, transmitting, and tracking...Contract work
$73k - $121.5k per year
...Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana... ...®. OVERVIEW The Electrical Controls Engineer is responsible for maintaining instrumentation... ...to ensure machines continuous operation. Install, Wire, and Test new electrical...Permanent employmentFull timeWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CONTROL CENTRE OPERATOR. Be the first to apply!
- operator technician Toronto, ON
- hydro operator Toronto, ON
- conventional transit operator Toronto, ON
- door operator Toronto, ON
- radio operator Toronto, ON
- work from home answering service operator Toronto, ON
- power engineer and power systems operator Toronto, ON
- gas operator Toronto, ON
- oil operator Toronto, ON
- cmm operator Toronto, ON
