Associé(e), équipe Expérience virtuelle

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Virtual Experience Team Associate based in Canada. As a Virtual Experience Team Associate, you will play an important role in supporting customers with their personal banking, credit, and lending needs. You will engage with existing and prospective customers to understand their financial goals and recommend suitable products and solutions. Through your sales expertise and customer service skills, you will build lasting relationships based on trust, professionalism, and personalized support. Working in a remote banking environment, you will contribute to customer satisfaction while supporting business development and sales objectives. You will collaborate with internal teams to identify opportunities, resolve customer inquiries, and ensure seamless service delivery. This full-time opportunity offers the chance to develop your banking expertise while making a meaningful impact on the customer experience. Accountabilities: - Contact existing and prospective customers through outbound calls to understand their needs and introduce relevant credit and lending products and services. - Conduct sales and service activities in accordance with established procedures, recommending financial solutions aligned with customers' individual needs and objectives. - Provide guidance on personal banking and credit strategies, ensuring recommendations prioritize customers' best interests. - Deliver exceptional customer service by building trusted relationships through professional communication, financial expertise, and personalized assistance. - Handle inbound and outbound calls efficiently and professionally while ensuring all customer requests receive appropriate attention and follow-up. - Communicate relevant marketing campaigns, promotional offers, and product opportunities during customer interactions. - Identify business development opportunities and refer customers to appropriate internal departments or specialized teams when necessary.

- Process required transactions and banking activities during customer calls, ensuring accuracy and compliance with established procedures. - Collaborate with internal and external stakeholders to address customer needs and contribute to business objectives. - Stay informed about consumer needs, banking industry trends, product developments, and best practices in financial services. - Identify complex or unresolved customer situations and escalate them to managers or relevant teams when appropriate. - Protect the confidentiality of customer information and sensitive banking data. - Identify and report suspicious activities or unusual patterns that may be associated with money laundering or terrorist financing. - Comply with applicable regulatory requirements and internal policies, particularly those related to consumer protection, data privacy, and anti-money laundering. - Apply risk management principles in daily activities, making informed decisions in accordance with established policies, procedures, and regulatory standards. Requirements: - Generally, 1–2 years of relevant professional experience. A post-secondary degree or diploma in a related field is preferred, or an equivalent combination of education and experience. - Good knowledge of personal banking products and services, particularly credit and lending solutions. - Understanding of the banking industry, competitive landscape, and trends in financial products and services. - Familiarity with customer contact center operations, including business processes, operational policies, and procedures. - Knowledge of call center technology, systems, tools, and performance metrics. - Good verbal and written communication skills, with the ability to clearly explain financial products and solutions.