Solutions Engineer/Resources

Title: Solutions Engineer - Drones & UAV


Our client provides an equitable, inclusive, and growth-focused environment for their staff. They're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued.


They're hiring a Solutions Engineer - Drones & UAV to join their growing technical team. In this field-based role, you'll provide technical expertise and support for drone and UAV solutions, working closely with customers, sales, and product teams to ensure successful deployment and operation. Responsibilities include troubleshooting, training, and clearly communicating technical information to internal and external stakeholders. Regular travel across Canada is required to visit customer sites. Occasional international travel may be required, including attendance at major exhibitions and other industry events.



Responsibilities

• Serve as the primary technical contact for customers, sales teams, and partners, providing expert support, hardware and software troubleshooting, and minor field repairs, ensuring timely and effective issue resolution.
• Collaborate closely with Service, Vendors, brand management, and internal teams to diagnose complex issues, coordinate resolutions, and ensure customer requirements and service standards are consistently met.
• Maintain in-depth technical knowledge of the company's drone and UAV solutions, including features, specifications, integrations, and applications, while staying current with industry advancements and regulatory developments.
• Conduct product demonstrations, technical workshops, and structured training programs for customers, sales teams, and partners to enhance product adoption and operational effectiveness.
• Represent the company and its vendors at industry events, trade shows, and conferences, delivering technical insight and strengthening market presence.

Qualifications

• Minimum 3-5+ years in a technical support or product specialist role in the drone/UAV industry.
• Technical knowledge and familiarity with drone regulations and industry standards.
• Must have appropriate Certification - Advanced Pilot Certificate and SFOC
• Bachelor's degree in Engineering, Computer Science, or a related field.

What we offer

• A company-wide 4-day work week
• Hybrid work model
• Flex-time arrangements
• 30-day per year allowance to work from anywhere, globally
• RRSP employer match program.
• Discounted employee pricing on products from the brands we distribute.
• Extended health benefits.
• A place at an organization that has perennially achieved status among Canada's Best Managed Companies.

If you have these qualities and would like to join our team, we'd love to hear from you! If this position isn't for you, and you know of someone who would be interested, we invite you to forward this position to them.