Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer
$110k - $120k per yearZernam
Key Responsibilities:
Design and develop IVR menus, contact flows, call routing, and self-service solutions.
Implement speech recognition capabilities.
Integrate contact centre applications with backend systems through CTI, APIs, and web services.
Lead technical delivery and provide ongoing application support.
Coordinate with stakeholders and project teams to deliver solutions.
Work within Agile/Scrum delivery teams.
Required Skills:
Strong hands-on knowledge of AWS Amazon Connect.
Strong experience developing IVR and contact centre applications.
Experience with contact flow design, call routing, self-service, and speech recognition.
Knowledge of CTI integrations, APIs, web services, and backend integrations.
Experience with cloud-based contact centre solutions and telephony technologies.
Experience with platforms such as Genesys, Cisco UCCE/UCCX, NICE, Avaya, or Nuance is relevant.
Strong project management, stakeholder management, and technical leadership skills.
Excellent communication and problem-solving abilities.
High School diploma or Bachelor’s degree.
Open work permit.Valid driver’s license.
Pay: $110,000.00-$120,000.00 per year
Willingness to travel:
100% (preferred)
Work Location: Hybrid remote in Toronto, ON (Toronto District)
#J-18808-Ljbffr
Design and develop IVR menus, contact flows, call routing, and self-service solutions.
Implement speech recognition capabilities.
Integrate contact centre applications with backend systems through CTI, APIs, and web services.
Lead technical delivery and provide ongoing application support.
Coordinate with stakeholders and project teams to deliver solutions.
Work within Agile/Scrum delivery teams.
Required Skills:
Strong hands-on knowledge of AWS Amazon Connect.
Strong experience developing IVR and contact centre applications.
Experience with contact flow design, call routing, self-service, and speech recognition.
Knowledge of CTI integrations, APIs, web services, and backend integrations.
Experience with cloud-based contact centre solutions and telephony technologies.
Experience with platforms such as Genesys, Cisco UCCE/UCCX, NICE, Avaya, or Nuance is relevant.
Strong project management, stakeholder management, and technical leadership skills.
Excellent communication and problem-solving abilities.
High School diploma or Bachelor’s degree.
Open work permit.Valid driver’s license.
Pay: $110,000.00-$120,000.00 per year
Willingness to travel:
100% (preferred)
Work Location: Hybrid remote in Toronto, ON (Toronto District)
#J-18808-Ljbffr
Vacancy posted 56 minutes ago
Similar jobs that could be interesting for youBased on the Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer in Winnipeg, MB vacancy
- ...expression of a brand’s voice and purpose. We help leading brands create and deliver the right content... ....The Work: The CCaaS Technical Lead - Amazon Connect is responsible for end‑to‑end technical leadership across contact center modernization and agentic AI engagements...SuggestedFull timeWork at officeLocal area
Accenture PLC
Winnipeg, MB53 minutes ago - ...are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical skills and AWS DevOps capabilities. However, we... ...or AWS DevOps. Key ResponsibilitiesContact Center : Lead the design, development, implementation, and support of enterprise...Suggested
Raas Infotek LTD
Winnipeg, MB52 minutes ago - Elevate customer experience as a Lead Developer specializing in Amazon Connect and IVR solutions in Toronto, Ontario. Your expertise will shape contact flows, self-service, and speech recognition implementations. This hybrid remote role requires experience in developing IVR...SuggestedRemote work
Zernam
Winnipeg, MB57 minutes ago - ...energy of a startup and the delivery discipline of an enterprise, and we're growing.The Role As an Amazon Connect Developer, you'll design, build, and scale cloud contact center solutions on Amazon Connect for our financial services clients. You'll work with client...Suggested
BrainRidge Consulting
Winnipeg, MB56 minutes ago - ...and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator... ...genpact.Com and on LinkedIn, X, YouTube, and Facebook.Role: Amazon Connect Developer / Designer Role Summary: We are looking for an...SuggestedImmediate start
Genpact Ltd.
Winnipeg, MB54 minutes ago - ...and customer obsessed AWS cloud developers and AWS solutions architects... ...AABG is the deepest relationship Amazon Web Services has with any... ...environment. At Accenture, you can lead the world’s largest... ...here: Are: A skilled Amazon Connect Functional Specialist with deep...Full timeWork at officeLocal area2 days per week3 days per week
Accenture PLC
Winnipeg, MB59 minutes ago - Lead Amazon Connect solution design with IVR and routing expertise across enterprise Contact Center initiatives. Own technical delivery from development through production readiness.As a Lead Consultant, you will design, develop, configure, and support Amazon Connect solutions...
HCLTech
Winnipeg, MB58 minutes ago - Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative... ...Time overlap is required.This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work includes Amazon Connect,...
Genpact Ltd.
Winnipeg, MB53 minutes ago - Accenture is seeking a skilled AWS Connect Functional Specialist to design and configure customer, supervisor and agent experiences within cloud contact center environments. You will translate business requirements into Omni-Channel experiences including routing strategies,...
Accenture PLC
Winnipeg, MB56 minutes ago - ...JOB SUMMARY We are seeking an experienced Amazon Connect Architect to lead the architectural design and implementation of cutting‑edge features released... ...Research and implement AI features such as Conversational IVR, AI‑powered Case Summary, and AI‑agent Contact Evaluation....Long term contract
Compunnel Inc.
Winnipeg, MB55 minutes ago - Bilingual Amazon Connect Engineer (English/French)Company: ConnexCare (Connex)Location: CanadaPosition Type: Full-... ...experienced Bilingual Amazon Connect Engineer to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS...Full time
Connex Telecommunications Inc.
Winnipeg, MB57 minutes ago - ...Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work. The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion...
- ...equipment through more than 50 stores coast-to-coast, a National Call Centre, and our online store. Why should you apply to work at Princess... ...it so awesome. Overview of the position: Our National Contact Centre is a fast paced, inbound contact centre where our Team Members...Long term contractPart timeRelocationHome officeWeekend workDay shiftAfternoon shift
- ...BrainRidge Consulting in Canada is seeking an Amazon Connect Developer to design, build, and scale cloud contact centre solutions for financial services clients. You will work with stakeholders, architects, and delivery teams to turn customer engagement goals into production...
BrainRidge Consulting
Winnipeg, MB58 minutes ago - ...innovation in customer service as a Senior Amazon Connect Architect, focusing on high-performance... ...customer engagement. Key Responsibilities: • Lead the design of Amazon Connect integrations... ...to optimize customer experience • Develop frameworks tailored to Amazon Connect best...
Compunnel Inc.
Winnipeg, MB51 minutes ago - Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments... ...delivering secure, scalable, highly available contact centers. You will collaborate with stakeholders, architects...Remote work
Capgemini Engineering
Winnipeg, MB59 minutes ago - Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel... ...initiatives.Key Responsibilities: Lead architecture and delivery for large-scale Amazon...
1200 Accenture Inc Company
Winnipeg, MB58 minutes ago $115k - $144k per year
...AreWe are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows,... ...process responses back to the IVR. System Connectivity: Map complex data payloads (JSON/XML)...Full timeTemporary workPart timeWork at officeUST
Winnipeg, MB53 minutes ago- ...limitless in this ever-changing space.You Are Develop and deliver CCaaS transformation that... ...the company's vision and business goals. Lead strategic initiatives to enhance and... ...for CCaaS migration programs (on-prem to Amazon Connect). Define target-state architecture, transition...Full timeWork at officeLocal areaShift work
Accenture PLC
Winnipeg, MB54 minutes ago - Elevate cloud contact center solutions as a CCaaS Solution Architect at Accenture. Focus on Amazon Connect while driving innovation and customer-centric strategies in a dynamic environment. In this senior role, you'll lead the delivery of complex CCaaS solutions aligned...
Accenture PLC
Winnipeg, MB54 minutes ago - ...facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities... ...are equally comfortable engaging senior stakeholders, leading cross‑functional teams, shaping transformation roadmaps...Full timeWork at officeLocal areaShift work
1200 Accenture Inc Company
Winnipeg, MB58 minutes ago $180k - $240k per year
...directly manage and mentor three developers. Our CTO currently fills this... ...a strong developer who also leads — and leads by example. RESPONSIBILITIESLead... ...practices across the team. TECH STACKFront-end: React,... ...IoT, industrial hardware, or connected device ecosystems. Data...Long term contractFull timeRemote workRelocation packageProxxi
Winnipeg, MB59 minutes ago$80k - $100k per year
...00 Annually Job Title:Manager, Digital Contact Centre Reports to:Director, Customer Service... ...SUMMARYThe Manager, Digital Contact Centre leads the design, integration, and ongoing... ...of virtual agents, chatbots, self-serve IVR, and automation across the Contact Centre...Shift workWyse Meter Solutions Inc.
Winnipeg, MB59 minutes ago- An established tech company in Toronto is seeking a Senior Solutions Designer to provide senior... ...in AWS cloud platform. The role involves leading the design and implementation of cloud-based contact center solutions and developing technical documentation. The ideal candidate...
Rubicon Path
Winnipeg, MB54 minutes ago - A leading technology company is seeking a Senior DevOPS/Cloud Engineer to provide expertise in AWS cloud platforms and lead the design of cloud-based contact center solutions. The ideal candidate will have over 10 years of experience in software development, extensive knowledge...
Rubicon Path
Winnipeg, MB59 minutes ago $90k - $181k per year
...a time so that you can innovate and grow. Be a part of a team of talented and friendly senior-level developers. Work on projects that allow you to use leading tech. The result? We produce meaningful outcomes for our clients that break barriers in their industries....Full timeWork at officeRemote workMonday to fridayFlexible hoursLumenalta
Winnipeg, MB52 minutes ago- Votre rôle, votre impact En tant que Tech Lead et développeur ou développeuse JAVA, vous collaborerez avec des spécialistes tout au long du processus de modernisation du code. Votre contribution permettra d’améliorer la performance, la disponibilité, l’évolutivité et la...Daily paid
Alithya
Winnipeg, MB53 minutes ago - ...us most. At Bell, we’re building a more connected future through world-class networks, AI... ...Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that provides... ..., product owners, scrum masters, and developers. The Specialist Application will be...Work at office3 days per week
BCE Inc.
Winnipeg, MB52 minutes ago - Votre rôle, votre impact En tant que Tech Lead et développeur ou développeuse .NET, vous contribuerez à la conception, au développement, à la sécurisation et à l’évolution de solutions logicielles modernes, robustes et évolutives. Vous exercerez un leadership technique auprès...Daily paid
Alithya
Winnipeg, MB53 minutes ago - Lead contact centre technology projects at TELUS using Cisco and Avaya platforms, with full-time work and regular scheduling.As a Senior Technology... ...TELUS customers. You will apply contact centre design, voice, IVR, omnichannel, and analytics expertise across Cisco Webex...Full time
TELUS
Winnipeg, MB59 minutes ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer. Be the first to apply!
Related searches
- tech lead Winnipeg, MB
- report developer Winnipeg, MB
- information developer Winnipeg, MB
- designer developer Winnipeg, MB
- junior developer Winnipeg, MB
- programmeur Winnipeg, MB
- interactive developer Winnipeg, MB
- java spring boot developer Winnipeg, MB
- remote developer Winnipeg, MB
- informatica developer Winnipeg, MB