Senior Contact Centre Technology Consultant
TELUS
Lead contact centre technology projects at TELUS using Cisco and Avaya platforms, with full-time work and regular scheduling.As a Senior Technology Consultant, you will guide solutions from discovery through go-live for TELUS customers. You will apply contact centre design, voice, IVR, omnichannel, and analytics expertise across Cisco Webex Contact Center, Cisco UCCX, and Avaya. The CCAT team values autonomy, technical learning, and customer-focused delivery.Key Responsibilities:
Lead contact centre projects through design, deployment, and go-liveConduct customer discovery sessions and needs analysesDesign voice and IVR solutions across stated platformsWrite Scopes of Work and functional specificationsMentor team members as platforms evolveRequirements:
Seven or more years designing contact centre solutionsHands-on Cisco contact centre platform experienceExperience with call flows, configuration, and scriptingWorking knowledge of telephony, networks, SIP, and databasesFluent French and working English proficiencyBring senior project leadership, Cisco expertise, and customer communication skills to TELUS contact centre solutions.
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Lead contact centre projects through design, deployment, and go-liveConduct customer discovery sessions and needs analysesDesign voice and IVR solutions across stated platformsWrite Scopes of Work and functional specificationsMentor team members as platforms evolveRequirements:
Seven or more years designing contact centre solutionsHands-on Cisco contact centre platform experienceExperience with call flows, configuration, and scriptingWorking knowledge of telephony, networks, SIP, and databasesFluent French and working English proficiencyBring senior project leadership, Cisco expertise, and customer communication skills to TELUS contact centre solutions.
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Vacancy posted 1 hour ago
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