Administrative Assistant

We are hiring an Intermediate Administrative Assistant for our public sector client in Canada

Location: Edmonton, Alberta (100% On-site)

Contract: November 9th, 2026 - November 30th, 2027

Extension: Up to 12 additional months

Compensation: $30-$35/hour (depending on skills and experience)

Schedule: Monday-Friday, 8:15 AM-4:30 PM (Alberta time)

Number of Positions Available: 3

About the Opportunity :

Stafingo is seeking three detail-oriented Intermediate Administrative Assistants to support a public-sector client in Edmonton, Alberta. This opportunity is ideal for professionals with strong administrative, document processing, data entry, and client service skills who can work effectively in a fast-paced, deadline-driven environment.

The successful candidates will provide administrative and operational support, respond to inquiries from the public and stakeholders, maintain accurate records, review documentation, and assist with credential assessment and certification-related processes.

Key Responsibilities :

Client Service & Communication

• Respond to phone and email inquiries from clients, stakeholders, and members of the public.
• Provide accurate, professional, and timely information regarding policies, procedures, application requirements, and assessment processes.
• Manage high volumes of inquiries, document interactions, prioritize urgent requests, and de-escalate challenging situations professionally.
• Assist clients with application forms, online submissions, and required documentation.

Administrative & Document Processing

• Prepare, proofread, format, and review Word documents, correspondence, forms, and other administrative materials.
• Perform accurate data entry, document scanning, file management, and records maintenance.
• Open, update, and maintain client files while ensuring documentation is complete and accurate.
• Review and analyze document content to identify missing information, inconsistencies, and errors.
• Maintain detailed notes and records of inquiries, follow-ups, and administrative activities.

Credential Assessment & Records Management

• Review Canadian and international educational credentials against established certification standards and policies.
• Assess documentation for completeness and accuracy and support certification decisions or recommendations within assigned authority.
• Assist with first-level appeals, exemptions, reassessments, and related administrative processes.
• Enter, update, and verify client information in designated information management systems.
• Identify data quality issues and coordinate follow-up where required.

Team & Program Support

• Collaborate with cross-functional teams to meet critical deadlines and service delivery expectations.
• Liaise with educational institutions, assessment organizations, and external stakeholders to verify information.
• Support onboarding and training of new administrative staff and assessors.
• Assist with system testing, process improvements, and the preparation of guides, forms, certificates, and communication materials.

Required Qualifications :

• High School Diploma or GED.
• Minimum 3 years of professional experience proofreading and formatting Word documents.
• Minimum 3 years of experience in accurate data processing and/or data entry.
• Minimum 3 years of relevant administrative experience in a role applicable to the responsibilities of this position.
• Strong attention to detail and the ability to review documents for completeness, consistency, and accuracy.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and customer service skills.
• Ability to handle confidential information and manage multiple priorities in a deadline-driven environment.

Preferred Qualifications

• Post-secondary education in Office Administration or a related field.
• At least 3 years of experience collaborating with cross-functional teams to meet time-sensitive deadlines and communicating with diverse audiences.
• At least 3 years of experience reviewing and analyzing document content.
• At least 3 years of call centre or high-volume customer service experience, responding to inquiries by phone and email and documenting interactions in a call tracking system.
• Experience with credential assessment, certification processing, records management, or government administration.
• Familiarity with client information systems, document management tools, and Microsoft Office applications.