Order Management Specialist
$62.5k - $72.5k per yearFull-time
Techo-Bloc
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule : Monday to Friday | 8:00 AM – 5:00 PM
Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day.
Job Description
This is not a call center role . The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience . This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsabilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ownership of requests from start to resolution
- Collaborating across departments to improve service flow and processes
A Day in the Life
- Handling dealer calls and inquiries (approximately 20% of the day)
- Processing orders and managing requests in internal systems
- Responding to email inquiries
- Coordinating with internal teams to resolve delivery or order issues
- Troubleshooting and resolving problems efficiently
Qualifications
Qualifications
& Skills
- Bilingual (French & English) to support North American teams and clients
- Post-secondary education or 3+ years’ experience in landscaping or manufacturing
- 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role
- Excellent communication, problem-solving, and multitasking skills
- Proven ability to manage customer conflict with positive outcomes
- White‑glove, customer-first mindset with strong ownership and follow-through
- Comfortable in a fast-paced, team-oriented environment
Technical Requirements
- Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.
- Familiarity with CRM software is considered an asset
- Overall strong computer proficiency
- Proficiency with Microsoft Office (Excel and Word)
Additional Information
Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the Order Management Specialist in Saint-Hubert, QC vacancy
$62.5k - $72.5k per year
...role . The Customer Service Specialist acts as a primary point of contact... ...the U.S., ensuring accurate order processing and timely follow-... ...Responsabilities Processing and managing customer orders (phone, email,... ...skills ~ Proven ability to manage customer conflict with...SuggestedLong term contractFull timeWork at officeMonday to friday$25 - $30 per hour
A market-leading company recognized for its eco-responsible initiatives is currently seeking a Customer Order Management Specialist - Contractual to join its dynamic team based in Saint-Hubert. Are you known for your rigor, organizational skills, and strong interpersonal...SuggestedHourly payWork at officeRemote workMonday to friday$25 - $27 per hour
...communicating directly with the operations supervisor, as well as managing inventory and logistics planning. If you have a minimum of 1... ...; 2+ years of experience in logistics, shipping, or inventory management preferred. - Proficiency in MS Office (Excel, Word, Outlook);...SuggestedCasual workMonday to fridayShift workAfternoon shift$20 - $22 per hour
...Sales Career with a Growing Industry Leader RV Sales & Rental Specialist Montreal, QC Looking for more than just a job? This is your chance... ...orientations before delivery ~Assisting with inventory management and merchandising ~Building lasting relationships that lead to...SuggestedHourly payLong term contractInternship- ...runs plants in Quebec and offices across North America. You stay calm when things break, which they will. You're organized enough to manage multiple fires without losing track of the bigger picture. And you care — about the work, about the people on your team, and about the...SuggestedLong term contractFull timeWork at officeWork from home
- ...when needed. This role connects purchasing, operations, inventory management, suppliers, and internal teams to prevent shortages, manage... ...and inventory levels in the ERP system, place or adjust purchase orders, follow up with suppliers on confirmations and delivery dates, monitor...Full timeWork at office
- ...Microsoft Dynamics AX). Verify the conformity of deliveries according to purchase orders and technical drawings (quantity, dimensions, specifications). Warehouse organization and inventory management Maintain a structured, clean, and safe work environment. Ensure proper...Full timeManual laborMonday to fridayDay shift
- ...complaints, problems and handle emergency calls. Initiates and enters orders by interpreting customer requirements and drawings to compile... ...orders and requirements. Responsible for complete order management to ensure delivery commitments are met and to take appropriate...Full timeWork at officeWorldwide
$21.09 per hour
...packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional... ...Requirements Good interpersonal and communication skills. Good time management and organizational skills Excellent customer service skills...Temporary workPart timeFlexible hoursShift work- ...Job Summary: We are seeking a reliable and detail-oriented Order Picker with a valid forklift or walkie certification to join our... ...to 25 lbs and work in a fast-paced environment ~ Basic math and reading skills ~ Strong attention to detail and time management...Full time
- ...for a talented individual with Warehouse Management Supply Chain software and operational experience... ...Implementation Guru, aka Application Specialist in our Professional Services department,... ...: Warehouse Management Inventory & Order Management Bachelor's degree in...Full timeRemote work
- ...ou directement aux gestionnaires. Your team’s dynamic As an Order Administrator, you will be part of a dynamic team who all work... ...the liaison between Channel Sales and Supply Chain department Manage Customer Service phone calls Complete special projects when assigned...Full timeFlexible hours
- ...intimacy and individuality. As a Client Care Specialist, you will play a critical role at the... ...best possible solution. Confidently manage sensitive situations (delays,... ...editing, manufacturing, and delivery of client orders between all involved parties. 3. Performance...
- ...Staffmax is helping our client hire reliable Order Pickers for a 5-month contract. In this role, you’ll be responsible for picking and preparing orders for shipment in a busy distribution warehouse. Contract Length: 5 Months Location: Montreal, QC Key Responsibilities...Contract workTemporary work
- ...promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years’ experience) that will be...For contractorsInternshipWork at officeLocal areaFlexible hours
- ...individuality. As a Client Escalations Specialist , you'll bring your strong emotional... ...client experience . What You’ll Do: ~ Manage daily post-shoot client support (calls,... ...and unblock critical bottlenecks in order production, editing, or delivery by coordinating...Full time
- ...---- Job overview: The New Product Introduction Specialist is responsible for maintaining all technical documentation... ...Change Requests (ECR) and Engineering Change Orders (ECO) Support Product Lifecycle Management (PLM) activities by ensuring accurate data entry and...Full timeWork at officeFlexible hoursDay shift
- ...Programme is looking for a procurement Contracts specialist to join our team of lawyers dedicated to... ...environment; Remain proactive; Manage multiple priorities simultaneously;... ...Professional Job Family Sourcing, Buying and Ordering By submitting your CV or application...Permanent employmentFull timeContract workWorldwideFlexible hours
$60k - $70k per year
...Requisition Number: 105593 Marketing Specialist Duration: 18 months Salary: $60K -... ...with Insight, you will be responsible for managing all aspects of assigned company events on... ...related contracts which are reviewed by Event Manager and signed by Vice President of Marketing...Temporary workWork at office- ...software subsidiary, as our Marketing Events Specialist and help bring our brand to life through... ..., webinars, and internal events • Manage event logistics including vendors, venues... ...materials, and event assets • Manage purchase orders, invoices, payments, and contracts •...Permanent employmentFull timeContract workWork at officeImmediate startRemote work
- ...Responsibility: : Maintenance Administration Specialist Position Description Job Title:... ...Reports to: Maintenance Administration Manager Position Summary: The Maintenance Administration... ...Procurement Coordinate purchase order requests and creation as needed, for properties...Full timeFor contractors
- ...looking for a Security Operation Center (SOC) Specialist to join its Information Security team.... ...Security event monitoring, threat management, threat modeling, identifying threat vectors... ...system, security and application logs in order to diagnose faults and spot abnormal behavior...Full timeFlexible hours
- ...are seeking a Power Application Engineering Specialist to assist us in meeting our customers' expectations regarding their Power Management Systems. We are seeking a collaborative... ...knowledge of English and French is required in order to facilitate collaboration with our teams,...Full time
- ...We are searching for a Booking Retention Specialist to serve as the vital bridge between our... ...whether guiding a lost client to our doors, managing schedule adjustments, or reigniting their... .... What You’ll Do: Proactively manage pre-shoot outreach: Conduct daily outbound...Full time
- ...We are seeking a Freelance Social Media Specialist to to lead end-to-end strategy, content creation, and profile management across TikTok and Instagram. This role sits at the intersection of personal branding, short-form video, and organic audience growth. The ideal candidate...Part timeFreelanceFlexible hours
- ✨ About the Position As a Tax Specialist in our Montreal office, you will play a key role... ...of clients. Working alongside experienced Managers, Senior Managers, and Partners, you will... ...have the opportunity to progress into a Tax Manager role, assuming increased responsibilities...Permanent employmentCasual workWork at officeRemote work1 day per week
- ...to the world around you? Do you want to improve the quality of healthcare? Do you want to embark on a rewarding career with a proven management path? We are looking for a talented individual with an interest in Hospital Materials Management. If this is you, come join our...Full timeRemote work
- ...and individuality. We are searching for a Client Acquisition Specialist to join our dedicated team, playing a crucial role in... ...continuous improvement Comfortable working with CRM tools and managing a structured sales pipeline Organized, detail-oriented, and...Full time
$60k per year
...Purpose: This position will work directly under the Regional FD Manager. He/she will be responsible for supporting the fulfillment of the... ...and access to a vehicle Have a flexible approach to work in order to accommodate events functions and work activity Willingness...Full timeFixed term contractLocal areaFlexible hours$100k per year
...Catalyx is looking for an Equipment and Systems Validation Specialist to participate in the qualification and requalification of complex equipment... ...· Execute or supervise the execution of protocol testing. · Manage the review and approval process of protocols. · Manage...Contract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Order Management Specialist. Be the first to apply!
Related searches
- receiving specialist Saint-Hubert, QC
- career specialist Saint-Hubert, QC
- spécialiste service client Saint-Hubert, QC
- gestion Saint-Hubert, QC
- gestion des ressources humaines Saint-Hubert, QC
- gestion de production Saint-Hubert, QC
- executive management Saint-Hubert, QC
- order management Saint-Hubert, QC
- change management Saint-Hubert, QC
- resource management Saint-Hubert, QC