Manager Of Support Services (Food. Maintenance & Housekeeping)

Overview:
We are seeking a talented and dedicated individual who is as passionate about providing great food and environmental management service as we are. Being a preferred employer, we retain the finest employees, set the highest standard for personal advancement, and focus our talents on one main goal – customer satisfaction.
To achieve our goals we need people who concentrate on employee and customer satisfaction and are driven by their “can-do” attitude. This position is responsible to supervise and manage the staff and operations to ensure quality standards are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, and Laundry services.
Now, If You Were To Come On Board As Our Manager Of Support Services (Food. Maintenance & Housekeeping), We’d Ask You To Do The Following For Us
Human Resource and Labour Relations management including complete administrative and personnel files,, hiring, training and discipline
Managing the day to day operation to ensure all contractual service levels are met.
Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner.
Maintain appropriate budgetary and cost controls including inventory controls
Customer service focus including: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery;
working with the Recreation department, to develop and assist in the implementation of special events;
facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families.
Conduct regular training in-services and staff meetings as required and with the Support Services Team.
Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
Proven experience and ability to assist in menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks is required.
Implementation and control of a Food Safety Plan as well as HACCP, WHIMIS, and all Workplace regulations for a safe work place.
Oversee the daily operations of the Maintenance department, including staff scheduling and work assignments.
Coordinate building repairs, maintenance projects, inspections, and contractor services.
Ensure preventative maintenance is completed for the building, equipment, and grounds.
Maintain maintenance records, work orders, and required safety and regulatory documentation.
Support emergency response and address urgent building, equipment, and life-safety issues as they arise.
Think you have what it takes to be our
Manager of Support Services (Food, Maintenance & Housekeeping) ? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role
Minimum three years previous Management experience or equivalent supervisory role in a retirement / seniors living and or long term healthcare setting
Excellent verbal and written English language communication skills.
Proficient with MS Office Applications, Word, Excel and Power Point
Asset
Membership in the Canadian Society of Nutrition Management (CSNM)
Red Seal Chef
What’s in it for you?
Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
For accommodation requests during the hiring process, please contact View email address on ca.hrm.tc for further information.
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