Coordinator- Distribution Services / Claims Department

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Become a key player in optimizing our inventory management! You will participate in the strategic planning and execution of marketing strategies, while ensuring smooth collaboration with our internal partners. This position offers you the opportunity to contribute directly to the success of marketing initiatives, while developing your skills in a stimulating and constantly evolving environment.

Reporting to the Distribution Services Manager & Supervisor, the Coordinator acts as a key point of contact between stores, our merchants, and internal teams. The role plays an important part in maintaining the smooth flow of operations between the stores and the Distribution Center. The individual directly contributes to resolving operational issues, improving processes, and providing strong support to field teams by managing claims, coordinating merchandise returns, and assisting teams in resolving operational challenges quickly and effectively.

We are looking for someone who is autonomous, proactive, and collaborative, who enjoys taking initiative, analyzing situations, and working with multiple teams to find effective solutions. The Claims department handles a high volume of client requests, fast paced environment requiring strong organizational skills and the ability to manage multiple files, prioritize effectively and work through tasks while maintaining accuracy, efficiency and attention to detail.

Your Role

• Manage and analyze claims originating from stores and merchants.

• Collaborate with the Transportation, Inventory, Merchandising, and Operations teams to resolve issues efficiently.

• Provide operational support and deliver fast and effective service to stores.

• Identify improvement opportunities and propose practical solutions.

• Perform various administrative and operational tasks necessary to support daily activities (document filing, document scanning, etc.).

• Act as a liaison between stores and the Distribution Center for claims related to overages, shortages, transportation costs or issues, and product return requests.

• Coordinate merchandise returns between stores, the Distribution Center, and the Transportation and Operations teams.

• Work closely with the Inventory team to identify, analyze, and resolve discrepancies or issues.

• Ensure established policies and procedures are followed and communicate improvement opportunities to the Operations teams and/or stores.

• Support merchants and internal teams in the application of Distribution Center operational procedures.

• Contribute to continuous process improvement and take initiative in identifying operational solutions.

The qualifications we are looking for

• High level of autonomy, strong sense of responsibility, sound judgment, adaptability and ability to take initiative.

• Team spirit

• Demonstrated ability to work effectively in a collaborative and cross-functional environment.

• Strong customer service and communication skills.

• Good analytical and problem-solving abilities.

• Strong organizational skills and ability to manage and input data efficiently and accurately.

• Comfortable using computer tools, including Microsoft Excel, Word, Outlook, and OneNote (or equivalent tools).

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children

• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

• Electric car charging stations

• A fitness centre, sports activities, and showers

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.