Operations Specialist Quality System

 

It’s not a package. It’s a promise®.

 

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

 

 

Description

This role will be responsible for identifying opportunities for improvement by sourcing data from various customer feedback sources, applying statistical and benchmarking techniques to trend data to identify opportunities for improvement, and providing data to represent service failures.

 

The schedule for this role is a hybrid role being in the office 3 days a week. 

Responsibilities

• Apply statistical and benchmarking techniques to trend data to identify opportunities for improvement and provide data to represent service failures.
• Responsible for requesting additional reports or data exports from Innovapost or other areas of the organization.
• Analyze data and identify opportunity areas (example: top root cause for complaints).
• Preparation and submission of timely reports summarizing research findings in a way that identifies current trends, root cause, opportunities for improvement, and recommendations.
• Prepare data in a format to be presented to various levels in the organization by the Quality department (Hubs) team.
• Presentation of findings and recommendations in a format effective for various levels of the organization.
• Identify related data from other internal departments/sources which could support findings.
• Confirm findings with other PCL staff where required.
• Meet with a cross-functional team to review findings, provide clarity, and create action plans to correct the root cause.

 

Experience

• 1–3 years of relevant experience 
• Project Management Skills.
• Ability to lead teams.
• Proficient in Minitab, PowerPoint, Word, Excel, and other statistical programs.
• Customer Focus.
• Ability to adapt information or presentation relative to the current audience
• Continuous Improvement.
• Excellent Communication Skills.
• Problem-solving Skills.
• Analytical and Statistical Skills.
• Ability to work in a fast-paced environment and deliver timely and quality reports.

Education

• Post‑secondary education is considered an asset but not required.

Skills

 

 

POSTING DETAILS
Location: 576 - NHO
Working Conditions: Office Environment; Warehouse Environment 

Reports to: Senior Manager Network Operations 
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: View email address on careers.purolator.com" target="_self"> View email address on careers.purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.