Professional Standards Assistant

Job Responsibility:

COMPANY SUMMARY:

Chartered Professionals in Human Resources (CPHR) Alberta is the professional association dedicated to strengthening the human resources profession and upholding the highest standards of practice. With chapters in all major cities in Alberta, CPHR Alberta is the third largest HR association in Canada representing over 6,500 members. We are the exclusive certifying body in Alberta for the Chartered Professionals in Human Resources (CPHR) designation; the standard for HR professionals in Canada. The CPHR demonstrates HR expertise, experience and ethical management of today's human capital. Together with our members, we are working towards becoming a self-regulated, recognized profession in Alberta. For more details about CPHR Alberta, visit

COMPANY NAME: Chartered Professionals in Human Resources of Alberta Association (CPHR Alberta)

POSITION TITLE: Professional Standards Assistant

REPORTS TO: Director, Regulatory Affairs and Government Relations

POSITION SUMMARY:

We currently have a full-time opening for a Professional Standards Assistant. The position is permanent and based in Calgary.

Reporting to the Director, Regulatory Affairs and Government Relations, the Professional Standards Assistant is responsible for assisting in all aspects of the CPHR designation process. This role works on the Professional Standards Team to provide service and guidance to members with regard to membership, exams, coursework assessment and other programs.

POSITION RESPONSIBILITIES:

• Respond to internal and external inquiries in a timely manner as the first point of contact for membership and designation inquiries.
• Process all Membership applications and answer questions around membership application and assessment.
• Manage requests for retirement, resignation and provincial transfers from membership.
• Handle mailing requirements for important letters and notifications.
• Assist on member growth, engagement and education activities.
• Lead the administration of the national exam in Alberta and answer all member questions about exams.
• Process all requests for exam waivers.
• Oversee the coursework requirement assessment and completion for members.
• Review and administer requests for CPD Pre-Approval.
• Assist in data management of the member database and consultant directory.
• Work collaboratively with Professional Standards team to ensure smooth, efficient operations.
• Communicate with other provincial HR associations as needed

SKILLS AND COMPETENCIES:

• Experience with providing excellent service to customers or clients, particularly on the phone.
• High level of comfort dealing with customers and sometimes conflict
• Ability to plan and organize work with multiple demands and deadlines
• Effective communication skills, both verbal and written
• Proactive and dedicated work ethic, with the desire to continuously learn and improve
• Demonstrated strong judgment and decision-making abilities
• Excellent time management skills
• Ability to handle stressful or pressure filled situations
• Strong attention to detail
• Excellent analytical and organizational skills
• Curiosity and a willingness to problem-solve and investigate
• Ability to work independently and remotely, while also being part of an interconnected team.
• Experience handling sensitive situations and demonstrated ability to maintain confidentiality
• The role requires a self-starter with high energy, enthusiasm, and a positive attitude

EDUCATION AND EXPERIENCE:

• Diploma or degree in business, administration or a related field
• Proficient with Microsoft Office including Excel, Word & Outlook
• Experience with providing customer service is an asset

OTHER REQUIREMENTS AND INFORMATION:

• This Calgary based position is a full-time hybrid role which will work a 37.5 hour condensed week with an office closure on Friday afternoons.
• Occasional evening and weekend work may be required to support events including the annual conference.
• CPHR Alberta has established a pay range that is competitive with similar sized non-profit organizations in Alberta.
• CPHR Alberta offers a comprehensive benefits package, professional development, and an inclusive, flexible, and welcoming team environment.

Job Type: Full-time

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Calgary, AB T2G 1A1

Application deadline: 2024-05-21