Dispute Resolution Coordinator at CSSMB

Geosam Capital

Become an integral part of CSSMB in Saint-Laurent as a Coordinator in Dispute Resolution and Complaint Handling. Enhance educational practices through effective complaint management and stakeholder alignment. In this strategic role, you will manage complaint processes, analyze situations, and recommend enduring solutions. Your expertise will enhance the quality of services for over 72,000 students and 11,500 employees in our expansive educational network. We seek a collaborative individual with a university degree in relevant fields and at least six years of experience. Key Responsibilities:

Manage and follow up on complaints processes
Analyze and identify issues for sustainable solutions
Conduct conciliations and mediations
Align practices across organizational stakeholders
Support teams for continuous improvement

Requirements:

University degree in relevant field
Minimum six years of relevant experience
Excellent analytical and judgment skills
Strong relational and communication abilities
Training in Dispute Prevention and Resolution (asset)

Leveraging your expertise in conflict resolution can significantly improve educational experiences in our community. #J-18808-Ljbffr

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Vacancy posted 5 hours ago

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