specialized it consultant.

As a Specialized IT Consultant, you will provide critical Tier 2 subject matter expertise to support complex financial and materials management systems. You will be responsible for triaging and resolving service requests, incidents, and problem tickets while maintaining high levels of responsiveness. Acting as a key liaison between users and technical teams—including Database and Network Administrators—you will identify application defects, conduct root cause analysis, and ensure all activities align with established service management processes.

Pay Rate: $484.74- $521.51/Diem

Advantages
- Deepen your technical knowledge in integrated financial and materials management platforms.

- Play a vital role in maintaining the operational integrity of essential business systems.

- Engage in a fast-paced role that rewards analytical thinking and quick problem-solving.

- Dedicated onsite role located in a central business hub.

Responsibilities
- Provide daily ongoing subject matter expertise for Microsoft Great Plains, BSSI Health Financial Management (HFM), and Logibec Materials Management System (MMS).

- Manage the full lifecycle of service requests, incidents, and problem tickets using specialized ticketing applications.

- Balance regularly scheduled support activities with urgent, unscheduled requests, ensuring high sensitivity to timelines and client needs.

- Facilitate communication between end-users and specialized technical teams, including System Administrators, Privacy Specialists, and Software SMEs.

- Identify application defects and perform complex troubleshooting and root cause analysis to resolve technical issues.

- Follow established Service Management protocols while identifying opportunities to improve support workflows and system efficiency.

- Ensure all support activities adhere to legislative requirements regarding information protection and accessibility standards.

Qualifications
- Advanced proficiency in Microsoft Great Plains (2016, 2018), Logibec MMS, and BSSI HFM.

- 5+ years of experience in supporting remote clients and a strong understanding of Service Management processes.

- Proven experience triaging, prioritizing, and categorizing tickets within tools like Footprints.

- 2+ years of experience in the healthcare industry, with an understanding of information protection and privacy legislation.

- Excellent problem-solving and decision-making abilities with a focus on root cause analysis.

- Superior interpersonal skills, including the tact and diplomacy required to manage sensitive client needs effectively.

- Proficiency in MS Office Suite (Teams, Excel, PowerPoint) and knowledge of AODA compliance.

Summary
If you're interested in the Specialized IT Consultant role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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