Program Specialist

JOB SUMMARY
The Program Specialist provides administrative, project support data management, and support to coordinate communications to HealthCare Providers, client and front-line staff on behalf of the Program and Management team. This role supports patients and the program, contributes to project planning and execution, oversees reporting tasks, and ensures accuracy, integrity, and consistency of program data. The Program Specialist may also support the program operational team with organization and prioritization of their task such as case management, escalations to the client, and acts as a point of contact for external third party injection sites and delivery pharmacies.

DUTIES AND RESPONSIBILITIES

• Complete data-entry, triage inbound/outbound communications, manage shared inboxes, and complete administrative duties
• Support project-related activities including project tracking, documentation, timeline monitoring, and updates.
• Lead and maintain project trackers as assigned.
• Ensure timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation, and effective collaboration with internal stakeholders and regulatory teams.
• Support and coordinate digital and reporting projects.
• Pull together reports and analysis on established and ad hoc deliverables.
• Act as a resource liaison for internal stakeholders
• Aid program frontline staff with stakeholder communications as needed.
• Conduct deep-dive analyses of program data, trends, or operational processes as required.
• Ensure team data accuracy, perform data integrity checks, and support cleanup initiatives.
• Oversee tracking and analysis of metrics, KPIs, and performance trends.
• Assist with billing reconciliation, reports, dashboards, and monthly deliverables.
• Participate in quality assurance and continuous improvement initiatives.
• Take meeting notes, document action items, and follow up on outstanding tasks.
• Complete other duties as assigned to support Program Management.

QUALIFICATIONS

• Post-secondary education or equivalent experience.
• Strong customer service, communication, and problem-solving abilities.
• Excellent written and verbal communication skills.
• High attention to detail, organized, and able to multitask effectively.
• Ability to adapt to a fast-paced and evolving environment.
• 3+ years experience in a role within a patient support program, specifically in reimbursement or case management
• 3-5 years min experience within analyst or data reporting background.
• Strong data analysis skills, including the ability to interpret, validate, and present findings.
• Advanced proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience working with CRM systems and data accuracy processes.
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

About Us

Bayshore HealthCare is one of the country's leading providers of home and community health care services and a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,500 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. Bayshore HealthCare has been a recipient of Canada's 50 Best Managed Companies award since 2006.

We thank all applicants who apply. Only those selected for an interview will be contacted.